Fendi Client Advisor

Aventura • USA

Friday, May 2, 2025

Fendi, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, known for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and rewarding environment where creativity and luxury craftsmanship converge. Employees are encouraged to embody the brand's rich heritage while contributing to its future growth and success.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Follow all store guidelines and adhere to store policies and procedures.
4. Build and maintain client books, ensuring follow-through with client concerns and inquiries.
5. Assist with special requests, including repairs, special orders, and returns.
6. Participate in vital stocking and restocking of the store.
7. Proficiently use POS system and other software, updating customer database.
8. Acquire and maintain product knowledge, company information, and history.
9. Maintain a professional appearance and adhere to Fendi's dress code and grooming standards.
10. Perform regular store maintenance functions as needed or assigned.
11. May be responsible for opening/closing the store, including morning team meetings.
12. Assist in maintaining visual standards with direction from VM, corporate, and management.
13. Maintain open communication and positive relationships with store management and peers.
14. Participate in the training of new Client Advisors.
15. Prepare for and participate in monthly team meetings.
16. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years’ experience, luxury retail preferred
2. Strong drive for results; goal-oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and its inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes/weight up to 10lbs
9. Minimum High School Diploma
10. Organizational skills and strong digital literacy required
11. Must have flexible availability, including nights, weekends, and holidays

1. Customer service excellence
2. Sales and goal achievement
3. Client relationship management
4. POS system proficiency
5. Product knowledge acquisition
6. Effective communication
7. Team collaboration
8. Organizational skills
9. Digital literacy

A minimum of 3 years of experience in luxury retail is preferred, with a strong emphasis on achieving sales goals and providing exceptional customer service.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the LVMH Group.

Fendi fosters a culture of luxury and innovation, where employees are encouraged to express their creativity and contribute to the brand's legacy. The work environment is collaborative and dynamic, promoting personal and professional growth.