Fendi Client Advisor & Social Storyteller

Fendi is an Italian Maison of luxury leather goods, ready-to-wear and accessories, operating globally as part of the LVMH group. The brand is recognized for its craftsmanship, creative innovation and strong retail network; as an employer it offers opportunities to work at the intersection of heritage design and contemporary retail experience.

1. Achieve individual, category and store sales targets and all Client Advisor KPIs; meet CRM requirements and maintain sales reporting accuracy.
2. Build, develop and maintain a client book; manage follow-up, inquiries and customer correspondence to cultivate long-term relationships and repeat business.
3. Act as a brand ambassador through the Social Storytelling programme: create and share styling, product and brand moments across social media to recruit new clients and drive incremental sales.
4. Operate POS systems and retail software accurately; update and maintain the customer database.
5. Provide exceptional client service including special requests (repairs, special orders, returns) and handle client escalations with professionalism.
6. Support visual merchandising standards and implement direction from VM, corporate and store management to maintain brand presentation.
7. Participate in stock management, restocking and regular store maintenance tasks; adhere to Top Store Guidelines and loss prevention protocols.
8. Participate in team meetings and assist with training new Client Advisors on product knowledge, store procedures and company policies.
9. May be responsible for opening/closing the store and leading morning team briefings when required.

1. Minimum 3 years of luxury retail experience with demonstrated sales performance and KPI attainment.
2. Professional presentation and excellent interpersonal, verbal and written communication skills.
3. Strong clienteling abilities and experience with CRM-driven follow-up.
4. Computer literate with experience using POS systems and retail databases.
5. Ready-to-wear (RTW) product experience preferred; Mandarin speaker is a plus.
6. Ability to work on-site in the Soho, New York store and to lift items up to 10 lbs.

1. POS system
2. CRM
3. Social Media platforms
4. Computer literacy

Minimum 3 years of experience in luxury retail or high-end boutiques with a proven, sales-driven track record and familiarity with clienteling and CRM processes.

High school diploma or equivalent required; vocational training or coursework in retail, fashion or luxury brand management preferred.

Medical, dental and vision insurance; short- and long-term disability; paid time off programmes; employee discount/perks; retirement plan with employer contribution.

Fendi combines Italian heritage and contemporary creativity, valuing craftsmanship, client service and polished presentation. The boutique culture emphasizes collaboration, training and an inclusive workplace where diversity and mutual respect are promoted.