Sales Ambassador

Marc Jacobs, founded in 1984 by Marc Jacobs and Robert Duffy, is a globally recognized fashion brand known for its innovative designs and commitment to quality. The brand is rooted in New York City and has a strong presence in the luxury fashion industry.

1. Excite and instill passion and pride for the brand.
2. Embody the brand image for customers and the store team.
3. Lead by example and adhere to dress codes and appearance guidelines.
4. Reflect visual merchandising guidelines to promote the brand image.
5. Enhance customer service standards to ensure the best client journey.
6. Welcome clients and educate them about the brand.
7. Build and maintain client relationships.
8. Introduce complementary products and share product knowledge.
9. Process sales confidently and professionally.
10. Gather client CRM details to expand the client book.
11. Stay updated with fashion trends and product lines.
12. Ensure compliance with company policies and procedures.
13. Support stock control and management.

1. Minimum of 2 years’ experience in sales in a luxury, high fashion environment.
2. Experience in selling ready-to-wear (RTW) and leather goods (LG).
3. Passion for fashion and sales.
4. Commitment to achieving and exceeding targets.
5. Excellent personal presentation as a Marc Jacobs Brand Ambassador.
6. Understanding of Retail KPIs.
7. Fluent in English; additional languages are an advantage.

1. Strong customer service skills.
2. Excellent communication and interpersonal skills.
3. Ability to build and maintain client relationships.
4. Proficiency in sales and product knowledge.
5. Attention to detail in visual merchandising.

Minimum 3 years of experience in a similar role.

The role is based in the flagship store on Regent Street, London, offering an on-site working environment that is dynamic and customer-focused.