Fashion Group Department Manager

Kuwait City • Kuwait

Wednesday, June 18, 2025

The Fashion Group, a prestigious entity within the Fashion & Leather Goods sector, is renowned for its commitment to excellence and innovation. As part of a larger conglomerate, the brand benefits from a robust global presence and a reputation for setting industry standards in luxury fashion.

1. Lead and develop the department's business by cultivating a comprehensive and strategic understanding of the market and engaging with relevant stakeholders.
2. Monitor and achieve department performance through key performance indicators (KPIs).
3. Analyze business performance and propose action plans to enhance results.
4. Set performance targets for the team and individuals in collaboration with the Store Manager.
5. Stay informed about competitors' activities and provide feedback to the Store Manager.
6. Utilize clienteling tools to meet department and store business goals.
7. Deliver exemplary customer service and implement clienteling activities.
8. Manage customer service quality to exceed customer expectations.
9. Develop action plans to improve Mystery Shopper Results.
10. Implement CRM tools to cultivate loyal customers within the product category.
11. Act as a brand ambassador to educate VIP and new clients.
12. Ensure merchandise is properly managed, displayed, stored, and maintained.
13. Maintain inventory accuracy and shrink rates within company standards.
14. Report stock shortages on best sellers to Stock Planning and Merchandising teams.
15. Align visual merchandising with company standards and sales performance.
16. Conduct monthly performance discussions and coaching with team members.
17. Motivate the team to achieve individual and store objectives.
18. Organize the team efficiently according to business needs and delegate responsibilities.
19. Translate strategic goals into concrete actions and objectives.
20. Conduct category training and execute in-store training routines.

1. Minimum 5 years' experience in a supervisory role within fashion/luxury sales.
2. Bachelor's degree or equivalent preferred.
3. Fluency in English.

1. Strong selling and communication skills.
2. Excellent relationship-building skills.
3. Self-reliance, approachability, and patience.
4. Confidence and organizational skills.
5. Professionalism and client focus.
6. Business acumen and financial skills.
7. Proficiency in computer and retail management systems.
8. Goal-oriented and multitasking abilities.
9. Strong knowledge or interest in the fashion/luxury industry.

Minimum of 5 years in a supervisory role within fashion/luxury sales, with exposure to the relevant category.

Bachelor's Degree or equivalent is preferred.

Comprehensive benefits package including opportunities for professional development and career advancement within the luxury fashion industry.

The Fashion Group fosters a dynamic and inclusive workplace culture that values innovation, excellence, and collaboration. Employees are encouraged to develop their skills and pursue career growth within a supportive and inspiring environment.