LVMH Client Development Manager

Givenchy, a prestigious name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Givenchy fosters an inclusive environment that values diversity and encourages the professional growth of its employees. The brand is dedicated to creating a workplace where all team members feel respected, developed, and heard.

1. Generate client data and develop a CRM action plan by store and customer segment.
2. Collaborate with Store Managers to ensure CRM activities align with brand strategy.
3. Act as the local contact for Client Development topics, ensuring alignment with brand guidelines.
4. Initiate and monitor CRM activities, sharing results with Paris HQ and energizing local efforts.
5. Plan and coordinate Client Development action calendar with Retail, MD, and stores.
6. Share best practices regionally, including events and clienteling strategies.
7. Ensure Client Development activities reflect in Retail KPIs and communicate results regularly.
8. Motivate Store Managers to engage in clienteling actions using system and communication tools.
9. Plan and coordinate VIC retention initiatives in stores.
10. Coordinate client events and direct marketing tools setup according to Central Client Development guidelines.
11. Implement gifting strategy in collaboration with Global Client Experience Team.
12. Collaborate with external partners to recruit new clients.
13. Attend domestic and international events to enhance customer experience.

1. Native level Japanese and business level English proficiency.
2. 3-5 years of CRM management experience in retail, preferably in luxury or fashion.
3. Selling experience in stores is advantageous.
4. Experience in retail operations.

1. Excellent communication skills.
2. Strong analytical skills.
3. Result-oriented mindset.
4. Customer-focused approach.
5. Effective negotiation skills.
6. Teamwork capabilities.
7. Proficiency in PC skills.

Minimum of 3 years in a CRM Manager role within retail, ideally in the luxury or fashion sector.

Givenchy offers a dynamic and inclusive work environment, opportunities for professional growth, and the chance to be part of a globally recognized luxury brand.

Givenchy is characterized by its audacious spirit and commitment to innovation in the luxury fashion industry. The company values versatility, autonomy, and a strong entrepreneurial spirit, fostering a culture where employees are encouraged to challenge themselves and continuously improve. Teamwork is highly valued, yet individual initiative and resilience are equally celebrated.