LVMH Client Development Manager

The Fashion Group, a prestigious division within the LVMH conglomerate, is renowned for its commitment to excellence and innovation in the luxury fashion sector. As an employer, the group offers a dynamic and inspiring environment, fostering creativity and growth while maintaining a strong focus on client satisfaction and brand integrity.

1. Develop and implement the Client Relationship Management strategy in Japan, aligning with global guidelines and local market needs.
2. Initiate and monitor CRM activities, ensuring alignment with brand strategy through collaboration with Store Managers.
3. Generate and share innovative CRM ideas with Paris HQ, energizing local CRM activities.
4. Plan and coordinate CRM action calendars with Retail, Merchandising, and stores, ensuring seamless implementation.
5. Share best practices regionally, enhancing events, clienteling, and private appointments.
6. Ensure CRM activities impact Retail KPIs, regularly communicating results to stores and the Central Client Development team.
7. Motivate Store Managers to engage in clienteling actions utilizing system and communication tools.
8. Plan and coordinate VIC retention initiatives within stores.
9. Coordinate client events and direct marketing tools in line with Central CRM guidelines.
10. Implement gifting strategies in collaboration with the Global Client Experience Team.
11. Collaborate with external partners to recruit new clients.
12. Attend domestic and international events to enhance customer experience.

1. Native level Japanese and Business level English proficiency.
2. 3-5 years of CRM management experience in retail, preferably in luxury or fashion.
3. Selling experience in stores is advantageous.
4. Experience in Retail Operations.

1. Excellent communication skills.
2. Strong analytical skills.
3. Result-oriented mindset.
4. Customer focus.
5. Negotiation skills.
6. Teamwork capabilities.
7. Proficiency in PC skills.

A minimum of 3 years of experience in a CRM Manager role within the retail sector, with a preference for luxury or fashion industry experience.

The position offers a hybrid working mode, providing flexibility and a balanced work-life dynamic.

The Fashion Group thrives on a culture of audacity and innovation, valuing passion for fashion and client experience. The environment is dynamic, encouraging versatility, autonomy, and a strong entrepreneurial spirit. Teamwork is highly valued, alongside individual drive and resilience.