Fashion Group Client Advisor

London • UK

Monday, May 19, 2025

Rimowa, a distinguished brand within the Fashion Group, is renowned for its exceptional craftsmanship and innovative design in luxury travel accessories. As part of a prestigious conglomerate, the brand offers unparalleled opportunities for career growth and development within the luxury fashion industry. Operating in the iconic Harrods store, Rimowa provides a dynamic and sophisticated environment for its employees.

1. Serve as a Brand Ambassador, embodying and promoting the Rimowa brand image and values.
2. Maintain exemplary personal grooming and adherence to dress codes, representing the brand with pride.
3. Ensure store standards align with visual merchandising guidelines to enhance brand image.
4. Deliver world-class customer service, fostering a welcoming environment for clients.
5. Build and maintain client relationships, offering personalized product advice and support.
6. Drive sales by introducing complementary products and sharing extensive product knowledge.
7. Process sales transactions confidently and professionally, maintaining client rapport.
8. Gather and manage client CRM details to build and maintain a robust client book.
9. Stay informed on market trends and competitor activities to enhance product knowledge.
10. Support stock control and management in accordance with management directives.
11. Assist with special client requests, including repairs, special orders, and returns.
12. Adhere to all company policies and procedures.

1. Fluent in English; additional languages are advantageous.
2. Understanding of retail KPIs.

1. Strong team player with the ability to work independently.
2. Commitment to achieving and exceeding sales targets.
3. Excellent personal presentation and communication skills.
4. Passion for customer service and sales.
5. Ability to work under pressure and meet deadlines.
6. Proactive and positive approach.

A minimum of 3 years of experience in a similar role within the luxury retail sector.

Opportunities for career advancement within a prestigious luxury brand.

The company fosters a culture of excellence, innovation, and dedication to customer satisfaction. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and quality. The workplace is dynamic and supportive, offering opportunities for professional growth and development.