Fashion Group Client Advisor

London • UK

Tuesday, February 25, 2025

J.W. Anderson, a distinguished name in the luxury fashion sector, operates under the esteemed umbrella of the Fashion Group, a leader in the Fashion & Leather Goods industry. Known for its innovative designs and commitment to excellence, J.W. Anderson offers a dynamic workplace that values creativity and customer engagement.

1. Achieve individual sales targets and contribute to store objectives.
2. Enhance brand and product knowledge continuously.
3. Master selling techniques to meet customer needs.
4. Maximize sales opportunities across all product categories.
5. Deliver exceptional one-to-one customer service.
6. Build and maintain a loyal client base through proactive data collection and management.
7. Act as a brand ambassador to cultivate relationships with new and VIP clients.
8. Ensure the ultimate J.W. Anderson experience to foster customer loyalty.
9. Resolve customer complaints professionally and positively, providing follow-up.
10. Capture customer data consistently and maintain long-term customer relationships.
11. Participate in organizing in-store and promotional events.
12. Manage stock and back-of-house operations effectively, including goods receiving, transferring, stock taking, and reporting.
13. Comply with operational and company policies and procedures.
14. Maintain store presentation and visual merchandising standards according to company directives.

1. Proven experience in luxury fashion retail.
2. Minimum of 3 years in a similar role.

1. Strong relationship-building skills and ability to maintain long-term client relationships.
2. Excellent organizational and problem-solving skills.
3. Strong verbal communication skills.
4. Ability to thrive in a high-paced environment and multitask effectively.
5. Positive, outgoing, and high-energy personality.

Minimum 3 years of experience in a luxury fashion retail environment is required.

The position offers a hybrid working mode, combining the vibrancy of in-store interaction with the flexibility of remote work.

J.W. Anderson fosters a culture of innovation and excellence, encouraging employees to engage creatively with clients and the fashion community. The brand values teamwork, continuous learning, and a proactive approach to customer service, making it an inspiring place to build a career.