Fashion Group Client Advisor

London • UK

Thursday, January 30, 2025

As a distinguished entity within the Fashion & Leather Goods sector, this brand is synonymous with luxury and innovation. Part of a prestigious conglomerate, it offers an unparalleled environment for professionals seeking to excel in the world of high fashion. The brand is renowned for its commitment to excellence, both in product craftsmanship and customer experience, making it a coveted employer for those passionate about the luxury industry.

1. Serve as a Brand Ambassador, embodying the brand's image and values.
2. Maintain exemplary personal grooming and housekeeping standards.
3. Ensure adherence to visual merchandising guidelines to promote the brand image.
4. Deliver world-class customer service to enhance client satisfaction.
5. Build and maintain client relationships to maximize sales opportunities.
6. Educate clients about the brand and assist in product selection.
7. Introduce complementary products to drive sales and achieve targets.
8. Process sales transactions confidently and professionally.
9. Gather and manage client CRM details to build a client book.
10. Stay informed about market trends and product knowledge.
11. Support stock control and management as directed.
12. Assist with special requests such as repairs and returns.
13. Ensure compliance with company policies and procedures.

1. Minimum 3 years of experience in a similar role.

1. Passion for retail and sales.
2. Commitment to achieving and exceeding targets.
3. Proactive and positive attitude.
4. Excellent personal presentation.
5. Understanding of Retail KPIs.
6. Fluent in English; additional languages are advantageous.
7. Excellent communication skills, both written and oral.

A minimum of three years of experience in a similar role within the luxury retail sector is required.

The position offers a dynamic and supportive work environment, opportunities for professional growth, and the chance to represent a prestigious brand in the luxury fashion industry.

The company fosters a culture of excellence, innovation, and dedication to customer satisfaction. Employees are encouraged to embody the brand's values and contribute to a collaborative and dynamic workplace. The environment is fast-paced yet supportive, providing ample opportunities for professional development and personal growth.