Fashion Group Assistant Client Experience Manager

Tokyo • Japan

Tuesday, October 14, 2025

As a distinguished entity within the Fashion & Leather Goods sector, this brand is part of a globally renowned conglomerate known for its commitment to excellence and innovation in luxury fashion. The company offers a dynamic and inclusive work environment that fosters creativity and professional growth, making it a coveted employer in the industry.

1. Develop and implement data-driven CRM strategies tailored to the Japanese market, ensuring alignment with global guidelines.
2. Lead clienteling initiatives, serving as the local expert to ensure activities align with brand strategy.
3. Drive localized CRM initiatives and share innovative ideas with headquarters to enhance CRM activities.
4. Plan and coordinate a comprehensive CRM action calendar in collaboration with Retail, Merchandising, and stores.
5. Share regional best practices in clienteling and events with stores and the wider Asia team.
6. Monitor and report on CRM activities' contribution to Retail KPIs, communicating performance metrics to relevant teams.
7. Motivate Store Managers to engage in clienteling through effective use of CRM systems and tools.
8. Plan and coordinate targeted retention initiatives and in-store treatments for top clients.
9. Manage and coordinate key marketing projects and partnership opportunities, aligning with business objectives.
10. Direct and monitor the performance of vendors and agencies involved in retail marketing and events.
11. Collaborate with internal teams to ensure seamless event planning and execution.
12. Leverage retail partners' resources to maximize brand visibility and sales.
13. Implement the gifting strategy in partnership with global and regional marketing teams.

1. 3-5 years of experience in CRM or clienteling within the retail sector, preferably luxury or fashion.
2. Experience with Salesforce products, such as Tableau, is preferred.
3. Strong project management skills, including stakeholder management and cost management.
4. Knowledge of personal information protection and management processes.

1. Result-oriented and customer-centric approach.
2. Excellent team collaboration and communication skills.
3. Fluency in both Japanese and English.
4. Proficiency in MS Office, particularly Excel, Outlook, and PowerPoint.

A minimum of 5 years of relevant experience is required.

The position offers a hybrid working mode, allowing for a flexible work-life balance.

The company prides itself on a culture that values innovation, creativity, and collaboration. It supports a diverse and inclusive workplace where employees are encouraged to bring their unique perspectives and ideas to the table.