Diesel Senior Client Advisor

Diesel is an internationally recognised premium casual fashion house renowned for its denim heritage, irreverent creativity and trend-setting approach. As part of the OTB (Only The Brave) group, Diesel operates a global retail network and positions itself as an alternative luxury brand that blends youthful energy with premium product craftsmanship.

1. Deliver exceptional, emotionally engaging client experiences and convert interactions into measurable customer satisfaction and sales.
2. Build and nurture long-term client relationships through personalised clienteling and CRM-driven outreach.
3. Drive personal and store sales performance by understanding client needs, tailoring product recommendations and achieving predefined targets.
4. Demonstrate visible leadership on the selling floor: set standards, coach colleagues and model best-practice service behaviours.
5. Mentor and develop fellow advisors through feedback, supervision and informal training to foster a positive, collaborative team culture.
6. Implement and maintain customer service processes and tools, analyse service practices and identify opportunities to improve performance.
7. Proactively acquire new customers without bias and contribute to store operations and internal communication to ensure a cohesive workplace climate.

1. Previous experience in luxury or premium retail with demonstrable client development and sales achievements.
2. Proven track record of meeting or exceeding individual sales targets and contributing to team results.
3. Strong verbal and written communication skills across in-person, email and SMS channels.
4. Familiarity with CRM processes and initiatives to manage and grow client relationships.
5. Proficient computer literacy, specifically MS Word, Excel and Outlook.
6. High attention to detail, customer-centric mindset and professional presentation.
7. Demonstrated leadership or mentoring capability on the retail floor.

1. CRM
2. MS Word
3. Excel
4. Outlook
5. Clienteling
6. Storytelling
7. Sales generation
8. Customer service
9. Leadership
10. Mentoring
11. Attention to detail
12. Retail floor leadership

Proven commercial experience in luxury or premium retail with a demonstrable history of client acquisition, retention and consistent sales performance; experience coaching or mentoring peers is desirable. (No specific tenure was specified in the source.)

High school diploma or equivalent; vocational training or certificated courses in retail, fashion, sales or a related discipline preferred.

Diesel cultivates a bold, creative and irreverent culture rooted in its denim heritage and premium-casual identity. The retail environment is fast-paced and client-focused, rewarding authenticity, initiative and collaborative leadership; career progression is often available within the broader OTB group.