Diesel Client Advisor (Part-Time, 30 hrs)

Diesel is an internationally recognised premium casual-fashion brand known for its pioneering approach to denim and progressive attitude. The brand operates within the OTB Group and maintains a global retail footprint, combining a strong creative identity with a commercial retail network.

1. Deliver an outstanding in‑store client experience by welcoming, advising and building long‑term relationships through personalised clienteling and CRM initiatives.
2. Drive individual and store sales targets through consultative selling, cross‑selling across departments and creative storytelling tailored to client needs.
3. Maintain exemplary visual merchandising and shop‑floor standards in compliance with company operational guidelines and stock procedures.
4. Handle client complaints and service recovery with empathy, escalating to line management when necessary.
5. Actively contribute to loss‑prevention and security measures, including appropriate tagging and vigilance on the sales floor.
6. Demonstrate proactive initiative in trend awareness, competitor knowledge and proposal of new commercial or experiential ideas to enhance performance.

1. Passion for retail, client service and fashion with a commercial mindset.
2. Strong verbal communication and interpersonal skills; ability to create rapport and trust with diverse clientele.
3. Product sensitivity and an understanding of the luxury/premium fashion sector.
4. Digital awareness and openness to CRM tools and new ways of working.
5. Decision‑making, strategic thinking and a results‑oriented approach to execution.

1. Clienteling
2. CRM
3. Storytelling
4. Cross‑selling
5. Visual merchandising
6. Loss prevention
7. Customer complaint handling
8. Digital literacy

Previous retail or sales experience is desirable; experience within structured luxury or fashion retail environments is a strong advantage. Demonstrable track record in client service and achieving sales KPIs is valued.

High school diploma or equivalent; vocational training in retail, sales or fashion is a plus.

Development opportunities across Diesel and OTB Group store network (Italy and abroad); generous employee discount on Diesel and OTB brands; inclusive, international team environment; lunch vouchers for each working day.

Diesel fosters a creative, energetic and internationally minded workplace within the OTB Group. The environment encourages entrepreneurial thinking, professional growth and recognition of high performance while valuing diversity and an inclusive team spirit.