Delvaux Store Manager

Delvaux, founded in 1829 in Brussels, is the world's oldest luxury leather goods maison. Known as a pioneer in handbags, Delvaux registered the first leather handbag design in 1908. With a rich archive of over 3,000 designs, Delvaux continues to celebrate Belgian culture and values, holding a royal warrant since 1883. The maison seeks talented individuals who are adaptable to change, enjoy teamwork, and strive for excellence.

1. Act as a brand ambassador to engage with domestic and international customers, enhancing loyalty to Delvaux.
2. Continuously improve service quality and instill a welcoming culture for all customers.
3. Develop a deep understanding of the maison's vision and service steps, and disseminate this knowledge to the team.
4. Increase sales and achieve set targets.
5. Analyze sales, CRM, and KPI data, and collaborate with office members to develop strategies.
6. Create an environment that accelerates team member development and motivation.
7. Lead the boutique and team members to achieve their goals.
8. Design optimal organizational structures and retain suitable talent while taking action for talent acquisition.
9. Manage and optimize inventory levels.
10. Maintain visual merchandising standards to express the brand image.
11. Take initiative in planning and executing all boutique events and projects, in collaboration with team and office members.
12. Coordinate with office members and negotiate with external stakeholders for promotional activities.
13. Ensure all operations are correctly executed, including cash handling, order processing, CRM operations, and customer service.
14. Understand and enforce Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury goods sales.
2. Experience in a managerial role.
3. Preference for teamwork, curiosity, and commitment to results.
4. Excellent interpersonal and communication skills, with the ability to build trust at all organizational levels.
5. Hospitality spirit and perseverance in facing challenges.
6. Interest and deep knowledge of the luxury market.

Over 5 years of successful experience in luxury goods sales and managerial experience.

Located in Nagoya, Japan, Delvaux values creativity, adaptability, and teamwork, fostering a culture that celebrates Belgian heritage and luxury craftsmanship.