Delvaux Store Manager

Nagoya • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, is recognized as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever leather handbag design in 1908. The brand is renowned for its iconic creations such as the "Brillant" (1958), "Tempête" (1967), "Pinte" (1972), "Cool Box" (2018), and "Lingot" (2022). Holding a royal warrant since 1883, Delvaux embodies Belgian culture and values in its creations. As part of the Richemont Group, Delvaux seeks talented individuals who are adaptable, team-oriented, and committed to achieving excellence.

1. Lead and manage the boutique operations to ensure smooth functioning and business development.
2. Act as a brand ambassador to engage with domestic and international clients, enhancing loyalty to Delvaux.
3. Continuously improve service quality and instill a welcoming culture for all clients.
4. Develop a deep understanding of the maison's vision and product knowledge to provide optimal client advice and disseminate this knowledge to the team.
5. Drive sales growth and achieve set targets.
6. Analyze sales, CRM, and KPI data, collaborating with office members to strategize and lead by example.
7. Create an environment that accelerates team member development and motivation.
8. Lead the boutique and team members in achieving their goals.
9. Design optimal organizational structures and retain talent while actively engaging in recruitment.
10. Manage and optimize inventory levels.
11. Maintain visual merchandising standards to reflect Delvaux's brand image.
12. Take initiative in all boutique events and projects, monitoring them in collaboration with team and office members.
13. Coordinate with office members and external stakeholders for negotiations and promotional activities.
14. Ensure all operations are executed correctly, including cash management, order processing, CRM operations, and customer service.
15. Understand and enforce Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury retail sales.
2. Previous management experience.

1. Strong interpersonal and communication skills.
2. Ability to build trust at all organizational levels.
3. Hospitality mindset with perseverance and a proactive approach.
4. Interest and deep knowledge of the luxury market.

A minimum of five years in luxury retail sales with proven success, along with management experience.

Competitive benefits package including opportunities for professional development within the Richemont Group.

Delvaux fosters a culture of creativity and innovation, valuing adaptability and teamwork. The maison celebrates Belgian culture and values, encouraging employees to find joy in collaboration and excellence in results.