Delvaux Sales Supervisor

Toronto • Canada

Tuesday, January 7, 2025

Delvaux, a prestigious brand under the Richemont Group, is renowned for its commitment to excellence and innovation in the luxury fashion industry. As part of Richemont Americas, Delvaux prides itself on fostering an inclusive and diverse workplace that celebrates the unique backgrounds and experiences of its employees, driving creativity and excellence in all endeavors.

1. Lead and motivate the sales team to foster an environment of teamwork, trust, and collaboration.
2. Drive sales and achieve targets through strategic clienteling, sourcing new customers, and nurturing long-term relationships with existing clientele.
3. Maximize sales by measuring performance and conversion rates, and make informed recommendations based on business strengths and opportunities.
4. Provide exemplary customer service to create a client-centric environment and support continuous client development.
5. Assist with store operations, including visual merchandising, opening/closing procedures, and inventory management.
6. Collaborate with the Store Manager to train, coach, and develop sales associates.
7. Cultivate strong working relationships with external partners, including Concession Shop Stores.

1. 5+ years of retail experience, with at least 2 years in a management or supervisory role within a luxury setting.
2. Extensive knowledge of leather goods and CRM systems.
3. Strong understanding and passion for the brand and luxury industry.
4. Exceptional salesfloor presence with a client-focused mindset.
5. Excellent interpersonal, communication, organizational, and follow-through skills.

1. Leadership and team motivation
2. Sales strategy development
3. Client relationship management
4. Operational support
5. Training and development
6. Interpersonal communication

A minimum of 5 years in retail, with at least 2 years in a supervisory or management capacity within the luxury sector.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including health, dental, drug, and vision programs, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program. Volunteer days off are also provided to support community initiatives.

Richemont Americas is dedicated to creating a dynamic and inclusive workplace where diversity is celebrated. The company values creativity and knowledge, fostering an environment where employees are empowered to contribute to the brand's legacy of excellence.