Delvaux Quality Control and After-Sales Service Coordinator

Delvaux, a prestigious name in the luxury leather goods sector, is renowned for its commitment to quality and innovation. As part of a larger conglomerate, Delvaux benefits from a global presence and a rich heritage that dates back to its founding. The brand is dedicated to maintaining the highest standards of craftsmanship and customer satisfaction, making it a distinguished employer in the luxury fashion industry.

1. Ensure the enhancement of customer satisfaction through quality control and after-sales service.
2. Collaborate closely with headquarters and local repair facilities to deliver optimal after-sales services, including repairs.
3. Develop and implement guidelines and a 'Repair Menu' for use in stores, ensuring their effective application.
4. Manage the supply of spare parts based on demand forecasts.
5. Enhance in-store repair capabilities through targeted instruction and training.
6. Plan, execute, and manage after-sales client services.
7. Coordinate with other departments to support after-sales service events.
8. Oversee hot stamping services and ensure legal compliance regarding counterfeit products.
9. Handle application procedures for internal and external parties as required.
10. Prepare and submit quality control reports on defective products and monthly repair reports to headquarters.
11. Ensure stores adhere to guidelines for product storage and stock quality maintenance.
12. Report weekly on the progress and outcomes of quality control and after-sales services.
13. Provide customer service by responding to inquiries and reporting to headquarters.

1. 3-5 years of experience in after-sales service within a luxury brand, with quality control experience preferred.
2. Deep knowledge of leather goods.

1. Excellent problem-solving and analytical skills.
2. Advanced communication skills.
3. Exceptional customer service skills and empathy.
4. Fluency in Japanese and business-level English, with French as a plus.

3-5 years of experience in after-sales service within a luxury brand, preferably with quality control experience.

The position offers an opportunity to work within a prestigious luxury brand, contributing to its legacy of quality and customer satisfaction. Employees benefit from a collaborative work environment and opportunities for professional development.

Delvaux fosters a culture of excellence, innovation, and customer-centricity. The brand values teamwork and continuous improvement, encouraging employees to contribute to the preservation and enhancement of its esteemed reputation.