Delvaux Quality Control and After-Sales Service Coordinator
Delvaux, a prestigious name in the luxury leather goods sector, is renowned for its commitment to quality and innovation. As part of a larger conglomerate, Delvaux benefits from a global presence and a rich heritage that dates back to its founding. The brand is dedicated to maintaining the highest standards of craftsmanship and customer satisfaction, making it a distinguished employer in the luxury fashion industry.
- Ensure the enhancement of customer satisfaction through quality control and after-sales service.
- Collaborate closely with headquarters and local repair facilities to deliver optimal after-sales services, including repairs.
- Develop and implement guidelines and a 'Repair Menu' for use in stores, ensuring their effective application.
- Manage the supply of spare parts based on demand forecasts.
- Enhance in-store repair capabilities through targeted instruction and training.
- Plan, execute, and manage after-sales client services.
- Coordinate with other departments to support after-sales service events.
- Oversee hot stamping services and ensure legal compliance regarding counterfeit products.
- Handle application procedures for internal and external parties as required.
- Prepare and submit quality control reports on defective products and monthly repair reports to headquarters.
- Ensure stores adhere to guidelines for product storage and stock quality maintenance.
- Report weekly on the progress and outcomes of quality control and after-sales services.
- Provide customer service by responding to inquiries and reporting to headquarters.
- 3-5 years of experience in after-sales service within a luxury brand, with quality control experience preferred.
- Deep knowledge of leather goods.
- Excellent problem-solving and analytical skills.
- Advanced communication skills.
- Exceptional customer service skills and empathy.
- Fluency in Japanese and business-level English, with French as a plus.
3-5 years of experience in after-sales service within a luxury brand, preferably with quality control experience.
The position offers an opportunity to work within a prestigious luxury brand, contributing to its legacy of quality and customer satisfaction. Employees benefit from a collaborative work environment and opportunities for professional development.
Delvaux fosters a culture of excellence, innovation, and customer-centricity. The brand values teamwork and continuous improvement, encouraging employees to contribute to the preservation and enhancement of its esteemed reputation.


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