Delvaux Luxury Sales Ambassador

Delvaux, established in 1829 in Brussels, is the world's oldest luxury leather goods maison, renowned for its pioneering spirit in handbag design. As a purveyor to the Belgian Royal Court since 1883, Delvaux embodies Belgian culture and values in its creations. The maison, part of the Richemont Group, is celebrated for its iconic designs such as the 'Brillant' and 'Tempête'. Delvaux seeks talented individuals who are adaptable to change, find joy in teamwork, and strive for excellence.

1. Serve as a brand ambassador, engaging with both domestic and international clients to enhance loyalty to Delvaux.
2. Continuously improve service quality and embody a welcoming culture for all clients.
3. Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal advice to clients.
4. Drive sales and achieve set targets.
5. Communicate effectively to verify and optimize stock levels.
6. Maintain visual merchandising standards in line with Delvaux's image.
7. Execute all operational tasks accurately, including cash handling, order processing, CRM operations, and customer service.
8. Understand and adhere to the policies and guidelines of the Richemont Group, the maison, and the boutique.

1. Proven track record of delivering exceptional customer service.
2. Preference for teamwork, with a curious and committed approach to achieving results.
3. Strong interpersonal and communication skills.
4. Proactive and adaptable to change.
5. Passion for the Delvaux brand.

1. Customer service excellence
2. Team collaboration
3. Effective communication
4. Adaptability
5. Product knowledge

Demonstrated experience in luxury retail or a similar customer-facing role is required.

Competitive benefits package including opportunities for professional development within the Richemont Group.

Delvaux fosters a culture of creativity and innovation, valuing adaptability and teamwork. The maison celebrates Belgian heritage while encouraging employees to achieve excellence in a dynamic environment.