Delvaux CRM Manager

Hong Kong • China

Friday, January 3, 2025

Delvaux, a prestigious name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of a larger conglomerate, Delvaux benefits from a robust support network and a commitment to innovation and excellence. The brand is dedicated to fostering a dynamic and inclusive work environment where creativity and talent are nurtured.

1. Provide weekly and monthly CRM reports.
2. Monitor CRM action results by store and individual staff.
3. Manage CRM tools, send email blasts, and generate call lists tailored to boutique needs.
4. Conduct regular analytical analysis of competitors and customer landscape.
5. Promote staff performance through coaching, counseling, and discipline.
6. Stay informed on market trends to identify store improvement needs.
7. Set, track, and report all Retail KPIs.
8. Analyze sales and revenue reports weekly and monthly.
9. Recruit, select, orient, and train store staff.
10. Train and evaluate employees through role play and Client Experience Program.
11. Train employees on corporate policies and procedures.
12. Develop relationships with key suppliers and vendors.
13. Suggest new operational and selling strategies.
14. Develop CRM strategy and customer loyalty programs.
15. Manage CRM budget planning and expenses.
16. Plan and organize in-store selling events and client activities.
17. Evaluate CRM program efficiency and propose changes.
18. Oversee direct communications with customers through CRM.
19. Build customer base by developing rapport with VIP customers.
20. Work with partners to generate new business opportunities.
21. Manage ongoing email campaign strategy.
22. Evaluate staff customer service levels.
23. Set objectives for stores based on weaknesses.
24. Lead sales team to improve Client Experience Program results.
25. Develop training program on customer service standards.
26. Review feedback from frontline staff and assist in staff coaching.

1. At least 5 years of experience in Retail Management, client servicing, CRM tools, and client relationship management.
2. Knowledge of retail management best practices.
3. Strong communication and interpersonal abilities.
4. Excellent organizing and leadership skills.
5. Commercial awareness.
6. Analytical mind and familiarity with data analysis principles.
7. Comprehensive understanding of VIPs, CRM, and events operations.
8. Customer-oriented with ability to profile and segment VIP clients.
9. Creativity in customer retention and business growth strategies.
10. Ability to multitask and work under pressure.
11. Good team player and independent worker.
12. Proficiency in Chinese and English.

1. Retail management
2. Client relationship management
3. CRM tools proficiency
4. Communication and interpersonal skills
5. Organizational and leadership skills
6. Data analysis
7. Customer service
8. Event planning
9. Multitasking
10. Teamwork
11. Language proficiency in Chinese and English

A minimum of five years in retail management, focusing on client servicing, CRM tools, and client relationship management.

Competitive benefits package including opportunities for professional development and growth within the company.

Delvaux fosters a culture of innovation, inclusivity, and excellence. The brand values creativity and encourages a collaborative environment where employees are empowered to contribute to the brand's legacy of luxury and sophistication.