Delvaux Assistant Store Manager

Fukuoka • Japan

Friday, January 17, 2025

Delvaux, established in Brussels in 1829, is renowned as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux holds the distinction of registering the first leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the "Brillant" (1958), "Tempête" (1967), "Pin" (1972), "Cool Box" (2018), and "Lingot" (2022) exemplify the brand's legacy. Since 1883, Delvaux has been a purveyor to the Belgian Royal Court, consistently celebrating Belgian culture and values through its creations. The maison seeks talented individuals who are adaptable to change, find joy in teamwork, and strive for excellence.

1. Act as a brand ambassador to enhance customer loyalty to Delvaux.
2. Ensure continuous improvement in service quality and foster a welcoming culture for all customers.
3. Acquire a deep understanding of the maison's vision and product knowledge to provide optimal customer advice.
4. Drive sales growth and achieve set targets.
5. Provide feedback on sales, CRM, and KPIs to the Store Manager and office team.
6. Manage and optimize inventory levels.
7. Maintain visual merchandising standards to reflect Delvaux's image.
8. Support boutique and team members in achieving their goals.
9. Take initiative in planning and monitoring all boutique events and projects.
10. Assist in the development and growth of team members alongside the Store Manager.
11. Collaborate with the Store Manager to ensure all operations are correctly executed, including cash handling, order processing, CRM operations, and customer service.
12. Understand and disseminate Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury retail sales.
2. Preference for teamwork, with a curious and results-driven mindset.
3. Excellent interpersonal and communication skills, capable of building trust across all organizational levels.
4. Proven skills and track record in delivering exceptional customer service.
5. Interest and deep knowledge of the luxury market.
6. Spirit of hospitality and a strong drive for improvement.
7. Experience in a managerial role, including team leadership, is advantageous.

1. Customer service excellence
2. Sales and target achievement
3. Team leadership and development
4. Inventory management
5. Visual merchandising
6. Event planning and execution
7. Effective communication
8. Policy and guideline adherence

Over 5 years of successful experience in luxury retail sales, preferably with managerial responsibilities.

Competitive benefits package, including opportunities for professional development within a prestigious luxury brand.

Delvaux fosters a culture of creativity and innovation, deeply rooted in Belgian heritage. The workplace environment encourages collaboration, adaptability, and a commitment to excellence, ensuring that each team member contributes to the maison's storied legacy.