Delvaux Assistant Store Manager

Delvaux, established in 1829 in Brussels, is the world's oldest luxury leather goods maison. Known as a pioneer in handbags, Delvaux registered the first design for a leather handbag in 1908. With over 3,000 designs in its archive, Delvaux is renowned for iconic creations such as the 'Brillant' (1958), 'Tempête' (1967), 'Pinte' (1972), 'Cool Box' (2018), and 'Lingot' (2022). Holding a royal warrant since 1883, Delvaux celebrates Belgian culture and values through its creations. The maison seeks talented individuals who are flexible to change, enjoy teamwork, and strive for excellence.

1. Act as a brand ambassador to engage with both domestic and international customers, enhancing loyalty to Delvaux.
2. Continuously improve service quality and foster a welcoming culture for all customers.
3. Gain a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal customer advice.
4. Increase sales and achieve set targets.
5. Provide feedback on sales, CRM, and KPIs to the Store Manager and office members.
6. Check, manage, and optimize inventory levels.
7. Maintain store VM to Delvaux standards, reflecting the maison's image.
8. Support the achievement of boutique and team member goals.
9. Take initiative in planning, executing, and monitoring all events and projects in the boutique with team and office members.
10. Assist the Store Manager in accelerating the development and growth of team members.
11. Ensure all operations are correctly executed in collaboration with the Store Manager, including cash handling, product orders, CRM operations, and customer service.
12. Understand and disseminate the policies and guidelines of Richemont Group, the maison, and the boutique.

1. Over 5 years of successful experience in luxury goods sales.
2. Preference for teamwork, curiosity, and commitment to results with enjoyment.
3. Excellent interpersonal and communication skills, capable of building trust at all organizational levels.
4. Proven skills and track record in delivering superior customer service.
5. Interest and deep knowledge of the luxury market.
6. Spirit of hospitality and high ambition.
7. Experience in management roles, including team leadership, is advantageous.

Over 5 years of successful experience in luxury goods sales. Experience in management roles, including team leadership, is advantageous.

Located in Tokyo, the company values flexibility, teamwork, and creativity, celebrating Belgian culture and values through its luxury creations.