Delvaux Assistant Store Manager

Tokyo • Japan

Friday, January 17, 2025

Delvaux, established in 1829 in Brussels, is renowned as the world's oldest luxury leather goods maison. As a pioneer in the realm of handbags, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, including iconic pieces like the "Brillant" (1958), "Tempête" (1967), "Pinte" (1972), "Cool Box" (2018), and "Lingot" (2022), Delvaux epitomizes timeless elegance and innovation. Holding a royal warrant since 1883, the brand celebrates Belgian culture and values through its exquisite creations. As part of the Richemont Group, Delvaux seeks talented individuals who are adaptable to change, thrive in a team environment, and are committed to achieving excellence.

1. Support the Store Manager in ensuring smooth boutique operations and business development.
2. Act as a brand ambassador to engage with both domestic and international clients, enhancing loyalty to Delvaux.
3. Continuously improve service quality and instill a welcoming culture for all clients.
4. Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal client advice.
5. Drive sales and achieve set targets.
6. Provide feedback on sales, CRM, and KPIs to the Store Manager and office members.
7. Manage and optimize inventory levels.
8. Maintain visual merchandising standards in line with Delvaux's image.
9. Support the achievement of boutique and team member goals.
10. Take initiative in planning and executing events and projects within the boutique, in collaboration with the team and office members.
11. Assist in the development and growth of team members.
12. Ensure all operations, including cash handling, order management, CRM, and customer service, are executed correctly in cooperation with the Store Manager.
13. Understand and disseminate Richemont Group, maison, and boutique policies and guidelines.

1. Over 5 years of successful experience in luxury retail sales.
2. Preference for working in a team, with curiosity and commitment to results.
3. Excellent interpersonal and communication skills, capable of building trust at all organizational levels.
4. Proven skills and track record in delivering superior customer service.
5. Interest and deep knowledge of the luxury market.
6. Spirit of hospitality and a high level of ambition.
7. Experience in management or as a team leader is advantageous.

1. Strong leadership and team management skills.
2. Exceptional customer service abilities.
3. Proficient in CRM and sales strategies.
4. Excellent communication and interpersonal skills.
5. In-depth knowledge of luxury retail and market trends.

A minimum of 5 years in luxury retail sales, with a proven track record of success.

Competitive benefits package including opportunities for professional development within the Richemont Group.

Delvaux fosters a culture of creativity and innovation, deeply rooted in Belgian heritage. The workplace is dynamic and collaborative, encouraging employees to embrace change and work together to achieve outstanding results.