Coach Senior Manager, Omni Operations

New York • USA

Wednesday, December 17, 2025

Coach, a leading design house of modern luxury accessories and lifestyle collections, is part of Tapestry, Inc., a global house of brands powered by optimism, innovation, and inclusivity. Tapestry is renowned for its commitment to craftsmanship and quality, offering a dynamic environment where creativity and collaboration are encouraged.

1. Oversee omni-channel operations to ensure seamless integration across all sales platforms.
2. Develop and implement strategic initiatives to enhance operational efficiency and customer satisfaction.
3. Lead cross-functional teams to drive process improvements and innovation.
4. Monitor key performance indicators and prepare detailed reports for senior management.
5. Collaborate with sales and marketing teams to align operational strategies with business objectives.

1. Proven experience in omni-channel operations management within the luxury retail sector.
2. Strong leadership skills with a track record of managing cross-functional teams.
3. Excellent analytical and problem-solving abilities.

1. Expertise in omni-channel retail operations.
2. Strong leadership and team management skills.
3. Proficiency in data analysis and performance metrics.
4. Excellent communication and interpersonal skills.

A minimum of 7 years of experience in operations management, preferably within the luxury fashion industry.

Bachelor's degree in Business Administration, Operations Management, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Coach fosters a culture of innovation and inclusivity, where employees are encouraged to bring their unique perspectives and ideas. The company values collaboration and is committed to creating a supportive and engaging work environment.