Coach Sales Support Associate

Grand Rapids • USA

Tuesday, January 13, 2026

Coach, a distinguished name in the luxury fashion industry, is renowned for its commitment to craftsmanship and innovative design. As part of the Tapestry, Inc. family, Coach benefits from the resources and global reach of a leading house of modern luxury accessories and lifestyle brands. Tapestry, Inc. is dedicated to fostering an inclusive and dynamic work environment where creativity and individuality are celebrated.

1. Assist customers with product inquiries and purchases, ensuring a high level of customer satisfaction.
2. Maintain the organization and cleanliness of the sales floor and stockroom.
3. Support the sales team in achieving sales targets and store goals.
4. Process transactions efficiently and accurately, adhering to company policies.
5. Participate in inventory management, including restocking and merchandising.

1. Previous experience in a retail or customer service environment is preferred.
2. Strong communication and interpersonal skills.
3. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

1. Customer service excellence
2. Effective communication
3. Organizational skills
4. Attention to detail
5. Team collaboration

A minimum of 1 year of experience in retail sales or a related field is preferred.

Employees enjoy a competitive benefits package including employee discounts, health and wellness programs, and opportunities for career advancement within the Tapestry, Inc. family.

Coach fosters a collaborative and inclusive culture where employees are encouraged to express their creativity and individuality. The brand values diversity and is committed to creating a supportive environment where all team members can thrive.