Coach Sales Consultant

Coach is an American luxury fashion house renowned for its leather goods and accessories, with origins in New York and a heritage grounded in craftsmanship. The brand is part of Tapestry, Inc., and operates a global retail network that emphasises product quality, contemporary design and a premium customer experience.

1. Deliver exceptional, Coach-standard customer service and product advice to clients in-store.
2. Achieve and strive to exceed individual and store sales targets through proactive selling and clienteling.
3. Execute daily boutique operations, including point-of-sale transactions, stock handling and visual presentation to brand standards.
4. Maintain clear, timely communication and collaboration with colleagues, boutique management and external partners to ensure operational continuity.

1. Minimum two years' experience in retail sales or luxury goods sales.
2. Post-secondary vocational qualification or higher (professional diploma/associate degree or equivalent).
3. Demonstrated integrity, professionalism and a proactive sales orientation.
4. Excellent verbal communication skills and the ability to build rapport with discerning clients.
5. Strong team spirit and collaborative approach to achieving store objectives.

1. Customer service and clienteling
2. Retail sales techniques and upselling
3. Store operations and point-of-sale procedures
4. Interpersonal and persuasive communication
5. Team collaboration and cross-functional coordination

At least 2 years of direct retail sales experience, preferably in luxury or premium fashion/accessories.

Post-secondary vocational qualification or higher (professional diploma/associate degree or equivalent).

Coach combines a legacy of American leather craftsmanship with contemporary fashion sensibilities, fostering a collaborative and customer-focused workplace. The brand values creativity, attention to detail and a service-minded approach across its global retail teams.