Coach Sales Associate

Coach is a global luxury accessories and lifestyle brand known for its craftsmanship, modern American sensibility and accessible luxury positioning. The brand operates as part of Tapestry, Inc., and offers a retail environment that emphasizes product knowledge, customer experience and a strong retail operations discipline.

1. Deliver exceptional, personalized client service consistent with Coach’s Selling and Service Models, acting as a brand ambassador at all times.
2. Drive sales through proactive clienteling, relationship building, cross-selling and by developing personal sales strategies in partnership with management.
3. Maintain thorough product knowledge—features, benefits, pricing and current promotions—to effectively communicate product value and close sales.
4. Support visual merchandising and maintain the sales floor and backroom to Coach standards, ensuring a clean, organized presentation at all times.
5. Execute daily operational tasks including inventory replenishment, stock processing, and accurate transaction handling at cash-wrap.
6. Utilize Coach tools and technology to support clienteling and sales activities, and responsibly follow POS, operations and asset protection procedures.
7. Adapt to local market dynamics and support execution of localized sales tactics to meet store performance objectives.
8. Collaborate in a team-selling environment, foster trust and teamwork, accept feedback and adjust behaviors to improve results.
9. Manage multiple customers simultaneously while tailoring the approach to individual needs and maintaining a calm, professional demeanor.

1. 1–3 years of retail sales experience, preferably in a luxury or premium service environment.
2. High school diploma or equivalent; college degree preferred.
3. Comfortable with physical aspects of retail: frequent lifting (up to 25 lbs), occasional lifts up to 50 lbs, and tasks requiring bending, kneeling and prolonged standing.
4. Availability to work a flexible retail schedule including nights, weekends, holidays and peak sales periods.
5. Demonstrable commercial drive and customer focus, with strong interpersonal and adaptability competencies.

1. cash register systems
2. iPad
3. laptop
4. Mobile POS
5. Internet
6. walkie talkie

1–3 years of prior sales experience, preferably within luxury or premium retail; proven ability to meet sales targets and develop client relationships.

High school diploma or equivalent; college degree preferred.

Coach fosters a collaborative, customer-centric retail culture grounded in craftsmanship, style and commercial discipline. As part of Tapestry, the brand emphasizes professional development, teamwork and delivering elevated client experiences across its retail footprint.