Coach Sales Associate

Coach is a global fashion house originating in New York and recognized for its craftsmanship, accessible luxury leather goods and ready-to-wear. The brand is part of Tapestry, Inc., a global house of fashion brands, and emphasizes creativity, inclusivity and a customer-first approach under a clearly defined creative vision.

1. Deliver Coach’s Service and Selling models to create personalised customer experiences and build lasting client relationships.
2. Achieve personal and store sales targets by executing clienteling strategies, sourcing new customers and leveraging upsell/cross-sell opportunities.
3. Maintain up-to-date product knowledge—including features, benefits, pricing and current promotions—and communicate value to customers.
4. Execute daily store operations: process transactions, support cash-wrap, replenish and merchandise stock, and maintain sales floor and stockroom standards.
5. Use Coach tools and technology (Mobile POS, iPad, clienteling platforms) to manage customer follow-up and sales activity.
6. Represent the brand as a style advisor; maintain professional appearance consistent with Coach’s Guide to Style.
7. Contribute to a collaborative team environment, flexing selling techniques to support overall store results and accepting feedback to improve performance.
8. Adhere to retail policies and asset-protection procedures, and assist with shipment processing and inventory tasks.

1. 1–3 years of retail sales experience, preferably within a luxury or premium fashion environment.
2. High school diploma or equivalent required; college degree preferred.
3. Availability for a flexible schedule including nights, weekends and peak holiday trading days.
4. Ability to lift and carry up to 25 lbs frequently and up to 50 lbs occasionally; able to bend, kneel and manoeuvre around the sales floor and stockroom.

1. Clienteling
2. Visual merchandising
3. Cross-selling and upselling
4. Cash register systems
5. Mobile POS
6. iPad
7. Walkie talkie
8. Internet / basic computer skills
9. Product knowledge and fashion awareness

1–3 years of previous sales experience, preferably in a luxury retail service environment with demonstrated knowledge of fashion trends and competitive landscape.

High school diploma or equivalent; college degree preferred.

Health benefits (medical, dental, vision), life and disability insurance, 401(k) savings plan, paid time off, employee product discounts and incentive compensation.

Coach combines New York heritage with a modern, inclusive culture that prizes creativity, craftsmanship and customer obsession. As part of the Tapestry family, the workplace emphasizes collaboration, development and a results-driven yet supportive retail environment.