Coach Sales Associate

Coach is a global fashion house originating in New York, renowned for leather goods and contemporary luxury accessories. As part of the Tapestry portfolio, Coach blends heritage craftsmanship with contemporary design and an inclusive, customer-focused retail experience.

1. Achieve individual sales and productivity targets using Coach selling methodologies and the Coach Service standards.
2. Deliver personalised, high‑touch service that consistently exceeds customer expectations and reinforces brand positioning.
3. Manage the sales floor with high energy: serve multiple customers, prioritise enquiries, and drive conversion.
4. Act as a brand ambassador in all customer interactions, representing Coach’s values and merchandising standards.
5. Participate as an engaged team member to meet store performance objectives and support store initiatives.
6. Support visual merchandising, stock replenishment and basic store housekeeping to maintain a premium environment.
7. Demonstrate professional ethics and compliance with company policies and loss‑prevention practices.

1. Very good English proficiency (essential).
2. Availability to work a 35‑hour weekly schedule and retail hours, including weekends and peak periods.
3. Proven ability to meet sales targets and deliver consistent customer service.
4. Excellent interpersonal and communication skills; able to engage diverse customer profiles.
5. Able to multitask on the sales floor and adapt quickly during busy service periods.

1. Coach selling skills
2. Coach Service standards
3. Customer service
4. Clienteling and relationship building
5. Visual merchandising and product presentation
6. Point of sale (POS) and transaction handling
7. Team collaboration and communication
8. Ability to prioritise and manage multiple customers simultaneously

Previous experience in a retail service environment is essential; prior experience in luxury retail is desirable.

High school diploma or equivalent; vocational retail or customer‑service training preferred.

Coach cultivates a collaborative, customer‑centric culture that values creativity, courage and inclusivity. As part of the Tapestry group, the brand emphasises professional development, diversity and high standards of service and design.