Coach Sales Associate

Coach, a distinguished name in the luxury fashion industry, is part of the Tapestry, Inc. conglomerate, which is renowned for its commitment to craftsmanship and innovation. As an employer, Coach is dedicated to fostering a dynamic and inclusive environment that encourages professional growth and creativity, making it an ideal workplace for individuals passionate about fashion and retail excellence.

1. Uphold Coach's Service and Selling Models to ensure a high standard of customer service.
2. Create positive first impressions and build ongoing customer relationships through personalized experiences.
3. Develop and execute personal sales and clienteling strategies in collaboration with the management team.
4. Represent Coach as a brand ambassador, demonstrating selling and service expectations consistently.
5. Understand local market changes and support the execution of local sales strategies.
6. Drive business through sales strategies, clienteling, and maintaining productive customer relationships.
7. Provide in-depth product knowledge and communicate current pricing and promotional strategies.
8. Cross-sell and encourage product add-ons to meet customer needs.
9. Maintain a clean and organized sales floor and backroom, adhering to visual merchandising standards.
10. Process customer transactions efficiently, including purchases, returns, and exchanges.
11. Support inventory processes by stocking shelves and replenishing the sales floor.
12. Foster a team-selling environment and promote teamwork and collaboration.
13. Adapt to changing business and store needs, maintaining a solution-oriented approach.

1. 1-3 years of sales experience, preferably in a luxury retail environment.
2. Current knowledge of fashion trends and competition.

1. Strong interpersonal and communication skills.
2. Ability to build and maintain customer relationships.
3. Proficiency in cash register systems and basic computer skills.
4. Ability to maneuver the sales floor and stockroom, including lifting and carrying up to 50 pounds.

1-3 years of previous sales experience, preferably in a luxury retail service environment.

High school diploma or equivalent; college degree preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for career advancement.

Coach promotes a culture of inclusivity, creativity, and professional development. The workplace is characterized by a collaborative environment where team members are encouraged to innovate and excel. Employees are valued for their unique contributions and are provided with opportunities to grow within the company.