Coach Retail Sales Support Associate

Coach is a global American fashion house known for leather goods and ready-to-wear, operating as part of the Tapestry portfolio. The brand emphasizes craftsmanship, contemporary design, and an inclusive, customer-centric approach across its global retail network.

1. Operate the cash wrap: greet customers, capture names/emails where permitted, process transactions accurately, manage cash and POS media, suggest add-ons and sell gift cards, and deliver a courteous close to each interaction.
2. Receive and process inbound shipments and transfers: scan cartons, verify store details, report discrepancies to Store Management, and process stock according to Coach standards and timelines.
3. Maintain and organize the stockroom and any offsite warehouse space; shift and prioritize product to respond to sell-through and new arrivals.
4. Manage stock levels and ownership across back-of-house and sales floor, prepare and execute regular cycle counts, and participate in scheduled physical inventory counts.
5. Support sales floor operations: replenish assigned zones, execute visual merchandising directives, communicate product details and availability to customers, and assist the sales team as needed.
6. Uphold company Loss Prevention and housekeeping standards across sales floor and stock areas.

1. 1–3 years of retail experience (cashiering, stock, or sales), preferably within a luxury retail environment.
2. High school diploma or equivalent required; college degree preferred.
3. Working knowledge of cash register systems, Mobile POS, and basic computer skills (iPad, laptop, Internet).
4. Physical ability to work at a fast pace, frequently lift/carry up to 25 lbs and occasionally up to 50 lbs, and perform bending, kneeling and climbing as required.
5. Flexible availability to work nights, weekends and holiday high‑traffic retail periods.

1. cash register systems
2. Mobile POS
3. iPad
4. laptop
5. walkie talkie
6. Inventory control
7. Visual merchandising
8. Customer service
9. Email/name capture
10. Loss prevention standards

1–3 years of previous retail experience, ideally in a luxury retail or branded-store environment, with hands-on cashier and stockroom responsibilities.

High school diploma or equivalent; college degree preferred.

Health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan eligibility, paid time off, employee discounts and incentive compensation.

Coach operates within a fast‑paced, customer‑focused retail culture that values creativity, courage and inclusivity. The brand emphasizes teamwork, continuous learning and direct, actionable feedback to drive both commercial results and personal development.