Coach Repairs Assessor

Coach, a leading American luxury fashion brand renowned for its craftsmanship and innovative design, is part of the Tapestry Inc. conglomerate. Tapestry Inc. is a global house of brands that also includes Kate Spade and Stuart Weitzman, offering a dynamic and inclusive work environment that fosters creativity and growth.

1. Assess and evaluate incoming repair requests for Coach products to determine appropriate repair solutions.
2. Document and input repair data accurately into the system to ensure seamless tracking and reporting.
3. Collaborate with repair technicians and customer service teams to facilitate efficient repair processes.
4. Maintain high standards of quality control and ensure repairs meet brand specifications.
5. Provide feedback and insights to improve repair processes and customer satisfaction.

1. Previous experience in a similar role within the luxury fashion industry.
2. Strong attention to detail and ability to assess product quality.
3. Excellent communication skills for effective collaboration with teams.

1. Proficiency in data entry and administrative tasks.
2. Strong analytical skills to assess repair needs accurately.
3. Ability to work collaboratively in a team-oriented environment.

A minimum of 2 years of experience in a similar role within the luxury fashion industry is required.

High school diploma or equivalent is required; additional certifications in related fields are a plus.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Coach fosters a collaborative and innovative culture, encouraging employees to bring their unique perspectives and skills to the table. The brand values diversity and inclusion, creating a supportive environment where creativity and professional growth are nurtured.