Coach Lead Supervisor

Pittsburgh • USA

Sunday, March 1, 2026

Coach, a distinguished global fashion house established in New York in 1941, is renowned for its commitment to crafting enduring and beautiful products. As part of the Tapestry portfolio, a global house of brands, Coach embodies a spirit of inclusivity and innovation, driven by the visionary leadership of Creative Director Stuart Vevers. Tapestry is dedicated to pushing the boundaries of possibility, fostering an environment of unwavering optimism and creativity.

1. Understand organizational objectives and collaborate with Store and Assistant Store Managers to align decisions with company priorities and values.
2. Model and develop team to meet Coach's selling and service expectations.
3. Implement sales strategies and initiatives across all categories.
4. Adapt store business strategies and personal selling techniques to enhance store and financial results.
5. Leverage floor supervisor responsibilities to achieve strong metrics and drive team selling.
6. Maximize clienteling strategy in partnership with management to achieve business goals.
7. Serve as a personal fashion advisor to build credibility and trust with team and customers.
8. Act as a brand ambassador in the local market to drive brand loyalty and business.
9. Resolve customer issues with a solution-oriented approach, partnering with management as needed.
10. Coach, develop, and motivate the team to meet goals and utilize company tools.
11. Manage daily operational tasks according to Coach standards and adapt to business needs.
12. Maintain interior and exterior upkeep of the store in partnership with the corporate office.
13. Utilize retail systems and reporting tools to make informed decisions.
14. Adhere to all applicable retail policies and procedures.

1. 1-3 years of previous retail experience, preferably in a luxury retail service environment.
2. Current knowledge of fashion trends and competition in the marketplace.

1. Drive for Results
2. Customer Focus
3. Creativity
4. Interpersonal Savvy
5. Learning on The Fly
6. Perseverance
7. Dealing with Ambiguity
8. Strategic Agility
9. Building Effective Teams
10. Managerial Courage

1-3 years of experience in retail, with a preference for luxury retail service environments.

High school diploma or equivalent; college degree preferred.

Base pay range from $16.00 to $24.75 per hour. Compliance with minimum wage requirements and applicable pay laws.

Eligible employees receive health benefits, life and disability insurance, 401(k) savings plan, paid time off, product discounts, and incentive compensation.

Coach fosters a culture of inclusivity, innovation, and optimism. As part of the Tapestry family, the company is committed to hiring and developing the best talent, making employment decisions based on qualifications and merit, without regard to legally-recognized protected characteristics.