Coach Lead Supervisor

Coach is a global luxury fashion house based in New York and part of the Tapestry portfolio. Renowned for modern American leather goods and accessories, Coach emphasizes craftsmanship, accessible luxury and an inclusive brand ethos. As an employer the brand is known for structured retail career paths, strong training programs and a focus on customer-centric service.

1. Drive in-store sales by modeling and coaching Coach’s selling and service standards, including active clienteling and relationship development.
2. Execute daily operational responsibilities to Coach standards, including use of POS, inventory procedures, and retail reporting tools.
3. Lead, mentor and motivate the sales team; set individual and team goals, provide regular feedback and support professional development.
4. Implement store strategies and initiatives across product categories to maximize productivity and meet financial targets.
5. Manage customer escalations and complex service situations with discretion; collaborate with Store Manager and District Manager as needed.
6. Support recruitment, staffing decisions and scheduling to optimize coverage for high-traffic periods and promotional events.
7. Represent the brand in the local market through community and mall initiatives to build brand loyalty and drive footfall.
8. Maintain merchandising, store presentation and building upkeep in partnership with corporate operations resources.

1. 1–3 years retail experience, preferably in a luxury retail service environment.
2. High school diploma or equivalent required; college degree preferred.
3. Proven ability to coach and develop sales teams and hold them accountable to targets.
4. Comfortable using cash register systems, Mobile POS, iPad and basic retail reporting tools.
5. Ability to work a flexible schedule, including nights, weekends and holidays.
6. Physically able to maneuver the sales floor and stockroom; frequently lift and carry up to 25 lbs and occasionally up to 50 lbs.

1. Clienteling
2. Cash register systems
3. Mobile POS
4. iPad
5. POS
6. Retail systems and reporting tools
7. Walkie talkie
8. Customer service and complaint resolution
9. Team coaching and development
10. Sales strategy and productivity management
11. Merchandising and visual standards

1–3 years of prior retail experience (cashier/stock, sales or similar), preferably within a luxury or premium retail environment with direct selling and supervisory responsibilities.

High school diploma or equivalent required; college degree preferred.

Health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan (eligible employees), paid time off, employee discounts and incentive compensation.

Coach blends modern American design with a collaborative, inclusive workplace culture reflective of its Tapestry parentage. The brand emphasizes professional development, creativity and customer-first service, while maintaining high standards of retail execution and team accountability.