Coach Lead Supervisor

Coach is a global luxury accessories and lifestyle brand known for refined craftsmanship and contemporary American design. The brand operates within Tapestry, Inc., a leading house of elevated global luxury brands; as an employer Coach emphasizes retail excellence, product knowledge, and a high-touch client experience across its freestanding boutiques and department store locations.

1. Lead daily store operations at the Beverly Center boutique, ensuring adherence to Coach visual merchandising and operational standards.
2. Drive sales performance by coaching and motivating the sales team, setting clear targets, and monitoring KPI attainment.
3. Deliver exceptional clienteling and customer service; manage complex client enquiries and high-value transactions with discretion.
4. Oversee inventory control, stock replenishment, receiving and cycle counts to minimise shrink and ensure product availability.
5. Implement opening/closing procedures, cash handling and POS reconciliation; enforce loss-prevention and compliance protocols.
6. Develop team capability through on‑the‑job coaching, feedback, and participation in learning programs; manage shift rosters and daily staffing.
7. Collaborate with store leadership and regional managers to execute promotions, product launches and localized marketing initiatives.

1. High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.
2. Proven supervisory experience in luxury or premium retail, typically 2+ years with demonstrated sales leadership.
3. Strong clienteling and customer service orientation, with experience handling high-value clients and discreet service interactions.
4. Sound numeracy and cash-handling integrity; familiarity with retail reporting and basic P&L concepts.
5. Ability to work a retail schedule including evenings, weekends and peak seasonal periods.

1. Clienteling
2. Visual merchandising
3. Inventory control
4. Loss prevention
5. Cash handling and POS reconciliation
6. Sales coaching and performance management
7. Shift scheduling and labor management
8. Customer complaint resolution

Minimum of approximately two years in retail sales with at least one year in a supervisory or lead capacity, preferably within luxury fashion, accessories or premium lifestyle brands.

High school diploma or equivalent required; bachelor’s degree preferred.

Coach cultivates a polished, client-first retail culture that balances commercial rigor with creativity and craftsmanship. The workplace rewards commercial drive, attention to detail and a collaborative approach to delivering high-touch service in boutique environments.