Coach Lead Supervisor

Coach is an American luxury fashion house renowned for its leather goods, handbags and accessories. As a brand within Tapestry, Inc., Coach combines heritage craftsmanship with contemporary design and operates a global retail network focused on premium client service and immersive in-store experiences.

1. Drive sales performance through active floor leadership, personal selling and team coaching to achieve store and individual targets.
2. Model and enforce Coach’s selling and service standards, including clienteling strategies and relationship-building practices.
3. Coach, develop and hold the sales team accountable for personal sales, productivity metrics and use of company tools.
4. Partner with Store Manager(s) and Assistant Store Manager(s) to adapt selling techniques and store-level strategies to meet business priorities.
5. Manage daily retail operations to Coach standards: POS operations, inventory handling, visual upkeep and adherence to policies and procedures.
6. Use retail systems and reporting tools to inform decisions and monitor business performance.
7. Recruit and support staffing decisions to optimize coverage and sales results; manage scheduling and availability expectations.
8. Resolve customer issues with a solution-oriented approach and escalate to store or district leadership when appropriate.
9. Represent the brand in the local community and participate in market/mall initiatives and events to drive brand loyalty.

1. 1–3 years of retail experience, preferably within a luxury or premium fashion environment.
2. High school diploma or equivalent required; college degree preferred.
3. Proven ability to coach and develop retail teams, with measurable results in sales or productivity.
4. Strong commercial acumen and experience using POS and retail reporting systems to drive decisions.
5. Excellent interpersonal skills, diplomacy and demonstrated capacity to manage customer escalations.
6. Physical ability to perform retail tasks including frequent lifting (up to 25 lbs) and occasional heavier lifts (up to 50 lbs).
7. Flexible availability to work nights, weekends, holidays and peak retail events.

1. Mobile POS
2. cash register systems
3. iPad
4. laptop
5. walkie talkie
6. Internet
7. clienteling
8. product knowledge

1–3 years of prior retail experience (sales, cashier or stock roles), preferably in a luxury retail service environment with up-to-date knowledge of fashion trends and competitive landscape.

High school diploma or equivalent required; college degree preferred.

Coach emphasizes craftsmanship, elevated client service and a fast-paced retail environment. As part of Tapestry, the brand values development, collaboration and a customer-centric approach, with an expectation that team members embody the brand’s premium presentation and service standards.