Coach Lead Supervisor

Coach is a global luxury fashion house rooted in New York City and known for leather goods and accessible luxury lifestyle collections. The brand is part of the Tapestry portfolio, a global house of fashion brands, and emphasizes craftsmanship, modern design and an inclusive, customer-focused retail presence.

1. Model and reinforce Coach selling and service standards on the sales floor; act as a visible ambassador of brand behavior and presentation.
2. Coach, develop and motivate the sales team to meet individual and store metrics through daily feedback, training and delegation.
3. Execute and sustain clienteling strategies to drive repeat business and long-term customer relationships, leveraging store tools and technology.
4. Support Store Manager(s) and Assistant Store Manager(s) in deploying sales strategies and adapting personal selling techniques to meet business objectives.
5. Manage daily operational responsibilities to Coach standards, including POS operations, inventory tasks, store upkeep and adherence to retail policies.
6. Hold the sales team accountable for productivity and personal sales; monitor metrics and adjust floor coverage to optimize performance.
7. Recruit and support staffing needs; participate in local brand-building activities and community engagement to drive store traffic.
8. Resolve customer issues professionally and proactively, escalating to Store or District management when appropriate.

1. 1–3 years of retail experience, preferably within a luxury or premium brand environment.
2. High school diploma or equivalent required; college degree preferred.
3. Demonstrated ability to coach others and deliver measurable sales results.
4. Comfortable working a flexible schedule including nights, weekends and holiday peak trading days.
5. Ability to perform physically demanding tasks: frequent lifting up to 25 lbs and occasional lifts up to 50 lbs, bending, climbing and prolonged standing.

1. cash register systems
2. POS
3. Mobile POS
4. iPad
5. walkie talkie
6. Internet
7. basic computer skills
8. clienteling strategy
9. product knowledge
10. personal selling and merchandising

Requires 1–3 years of retail experience with demonstrated sales performance; prior supervisory or leadership experience and familiarity with luxury retail trends strongly preferred.

High school diploma or equivalent required; college degree preferred.

Health benefits (medical, dental, vision); life and disability insurance; 401(k) savings plan; paid time off; employee merchandise discount; eligibility for incentive compensation.

Coach fosters a creative, customer-centric retail culture rooted in New York heritage and modern luxury values. As part of Tapestry, the brand emphasizes inclusivity, collaboration and continuous development of retail talent, with a strong focus on coaching and measurable performance.