Coach Lead Supervisor

Coach is a global American fashion house known for leather goods and accessible-luxury apparel and accessories. Part of the Tapestry portfolio, Coach combines New York heritage and contemporary design with a focus on craftsmanship, customer experience and international retail expansion.

1. Model and coach the sales team to deliver Coach’s selling and service standards, driving individual and store sales performance.
2. Execute and enforce sales strategies and initiatives across categories; leverage floor assignment to maximize team productivity and multi-customer selling.
3. Develop and maintain clienteling activities and customer relationships to grow lifetime value and repeat business.
4. Partner with Store and Assistant Store Managers to adapt store strategies, staffing and personal selling techniques to achieve financial targets.
5. Oversee daily store operations to Coach standards, including POS and operational procedures, inventory handling and store upkeep.
6. Provide regular feedback, development and performance coaching to team members; delegate responsibilities and foster team growth.
7. Represent the brand in the local market through events and partnerships to build brand loyalty and community presence.

1. 1–3 years of retail experience (sales, cashier, stock) — preferably within a luxury or premium retail environment.
2. Demonstrable customer focus with current knowledge of fashion trends and competitive marketplace.
3. Flexible availability to work nights, weekends, holidays and high-traffic retail days.
4. Ability to meet physical demands of the role, including frequent lifting up to 25 lbs and occasional lifts to 50 lbs, bending, kneeling and sustained sales-floor activity.

1. Mobile POS
2. iPad
3. cash register systems
4. walkie talkie
5. Internet
6. clienteling
7. personal selling techniques
8. product knowledge

1–3 years of prior retail experience, preferably in a luxury retail service environment, with demonstrated results in selling, clienteling and frontline supervisory responsibilities.

High school diploma or equivalent required; college degree preferred.

Health benefits (medical, dental, vision), life insurance, disability insurance, 401(k) savings plan, paid time off, employee discounts, incentive compensation.

Coach emphasizes craftsmanship, customer-centric service and creative expression rooted in its New York heritage. As part of Tapestry, the brand prioritizes inclusivity, development and collaboration across a global retail network, encouraging employees to balance commercial rigor with personal creativity.