Coach Assistant Store Manager

Coach is a global American fashion house known for luxury leather goods and ready-to-wear, rooted in New York City. The brand is part of the Tapestry portfolio, a multinational house of consumer luxury labels; Coach emphasizes craftsmanship, accessible luxury, and customer-centric retail experiences across a global store network.

1. Drive store sales and category growth by developing and executing sales strategies and clienteling initiatives in partnership with the Store Manager.
2. Coach, mentor and develop store staff; evaluate performance, deliver timely feedback and create action plans to build a high‑performing talent bench.
3. Manage daily store operations including POS, inventory, merchandising, payroll, scheduling and loss prevention to meet Coach operational standards.
4. Forecast, plan and budget with the Store Manager to align staffing and financial resources with business needs.
5. Represent the brand in-market through community and mall initiatives, events and customer outreach to build local loyalty.
6. Resolve customer issues decisively and maintain high standards of service and brand presentation across the sales floor and stockroom.
7. Recruit, interview and onboard new hires; delegate responsibilities and empower associates to achieve personal and store KPIs.
8. Ensure interior and exterior store upkeep and safety by coordinating with corporate partners for esthetic and maintenance needs.

1. 1–3 years of prior management experience in a luxury or premium retail environment preferred.
2. High school diploma or equivalent required; college degree preferred.
3. Proven ability to coach, develop and manage retail teams to achieve sales and service targets.
4. Flexible availability to work nights, weekends, holidays and other high retail traffic days.
5. Ability to safely lift and carry up to 25 pounds frequently and occasional loads up to 50 pounds; ability to climb, bend and kneel as required.

1. Microsoft Word
2. Excel
3. PowerPoint
4. Outlook
5. POS
6. labor management systems
7. inventory systems
8. sales reporting systems
9. Clienteling
10. Forecasting and budgeting
11. Merchandising
12. Coaching and performance management
13. Loss prevention

1 to 3 years of prior supervisory or management experience in a retail environment; experience in luxury or fashion retail is preferable and familiarity with marketplace trends and competitive landscape is expected.

High school diploma or equivalent required; college degree preferred.

Medical, dental and vision insurance; life and disability insurance; 401(k) savings plan enrollment for eligible employees; paid time off for wellness and vacation; employee merchandise discounts; incentive compensation.

Coach fosters an inclusive, creative and customer-focused retail culture rooted in New York heritage. As part of the Tapestry group, the brand prioritizes employee development, collaboration and a performance-driven approach to delivering accessible luxury.