Coach Acting Lead Supervisor

Coach is a New York–born luxury fashion house known for its leather goods, handbags and accessories. As part of the Tapestry portfolio, Coach blends modern American design with craftsmanship and a retail culture built around elevated client service and creativity.

1. Lead daily store operations in an acting capacity, including opening/closing procedures and cash handling oversight.
2. Coach, mentor and develop sales associates to maximise individual and team performance while reinforcing Coach brand standards.
3. Drive sales and KPIs through proactive clientelling, conversion focus and execution of merchandising initiatives.
4. Ensure consistent visual merchandising and product presentation aligned with season and campaign directives.
5. Manage staff scheduling, shift coverage and task delegation to meet service levels and traffic patterns.
6. Resolve customer escalations and complex service issues with diplomacy to protect brand reputation.
7. Support inventory control, stock replenishment and loss prevention procedures.
8. Communicate corporate initiatives, promotions and training to the store team and ensure compliance with policies.

1. Proven supervisory experience in retail, preferably within a luxury or premium brand environment.
2. Strong leadership and people-development capability with a track record of coaching to improve performance.
3. Demonstrable commercial mindset with experience meeting or exceeding sales targets.
4. Excellent interpersonal and communication skills, able to manage customer escalations and build client relationships.
5. Flexible availability to work retail hours, including nights, weekends and holidays.

1. Clienteling and relationship management
2. Visual merchandising execution
3. Team leadership and coaching
4. Inventory management and loss prevention
5. Cash handling and POS oversight
6. Performance management and KPI-driven selling

Typically requires at least 2 years of retail experience, including a minimum of 1 year in a supervisory or lead role; experience with luxury or premium brands strongly preferred.

High school diploma or equivalent required; college degree in business, fashion or a related field preferred.

Health benefits (medical, dental, vision), life and disability insurance, 401(k) savings plan eligibility, paid time off, employee product discounts and incentive compensation.

Coach fosters a design-led, customer-centric culture rooted in New York heritage and craftsmanship. As part of Tapestry, the brand emphasises inclusivity, creativity and personal development, encouraging employees to deliver elevated client experiences while growing their retail careers.