Church's Senior Client Advisor

Church's is an English luxury shoemaker celebrated for its artisanal craftsmanship, timeless design and high-quality leatherwork. The house is part of the Prada Group and operates within a heritage-led luxury framework that balances traditional manufacture with contemporary retail and global expansion.

1. Act as a brand ambassador, conveying Church’s values and heritage while guiding clients through an elevated luxury client journey.
2. Deliver exceptional in-store service that places the client at the centre, anticipating needs and creating memorable experiences.
3. Capture and maintain accurate client records in the company CRM to personalise outreach, nurture relationships and develop future sales opportunities.
4. Adopt and promote an omni-channel mindset, supporting connected selling across in-store, phone and digital touchpoints.
5. Proactively identify and pursue sales opportunities, engage in cross-selling across departments and work to meet individual and team KPIs.
6. Maintain up-to-date product and market knowledge including fashion trends and competitor activity.
7. Uphold merchandising, visual display and stock procedures to ensure a luxury presentation of the salesfloor.
8. Respond to and resolve client complaints professionally, escalating to management when necessary.
9. Contribute to store security and loss-prevention efforts to protect product integrity.

1. Proven track record of delivering premium retail sales and building long-term client relationships.
2. Strong commercial orientation with a demonstrable history of achieving individual sales targets and KPIs.
3. Excellent verbal communication and interpersonal skills, with polished client-facing manner.
4. Ability to work collaboratively in a team and autonomously when required, showing resilience and self-motivation.
5. Deep interest in luxury, fashion, design and the product category managed; demonstrable product knowledge.

1. CRM
2. Omni Channel
3. Clienteling
4. Cross-selling
5. Visual merchandising / Visual display
6. Stock procedures
7. Customer relationship management
8. Loss prevention / store security
9. Excellent interpersonal and communication skills

Several years of client-facing retail experience within luxury fashion or footwear, with a history of building repeat clientele and meeting or exceeding sales targets.

Secondary education or equivalent; retail or luxury sales training preferred.

The brand fosters a creative, international workplace where craftsmanship and attention to detail are valued. Teams are driven by curiosity and excellence, and the company emphasises inclusion and equal opportunity across a diverse workforce.