Church's Client Advisor

Church's, a distinguished luxury shoemaker renowned for its rich innovation and traditional excellence, boasts an exceptional heritage of English craftsmanship. Established in Northampton in 1873, the brand has evolved from a modest workshop to a globally recognized name, earning the patronage of HM Queen Elizabeth II in 1965. Acquired by the Prada Group in 1999, Church's continues to champion timeless craftsmanship and authenticity, offering unique designs in shoes and accessories for both men and women.

1. Create a welcoming environment for customers, ensuring their needs and requests are met with excellence in service.
2. Capture and maintain customer data in the company CRM to foster personalized relationships and future opportunities.
3. Embrace and promote an Omni Channel mindset.
4. Collaborate with colleagues to ensure a consistent exceptional customer experience and contribute to a positive work environment.
5. Provide an excellent in-store experience at all times.
6. Engage in cross-selling across departments to maximize sales opportunities and achieve sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate brand and product knowledge.
9. Effectively handle customer complaints, liaising with the line manager when necessary.
10. Maintain high standards of shop floor and visual display, adhering to company operational guidelines and stock procedures.
11. Contribute to a high level of security and prevent product thefts.

1. Passion for selling and retail environments
2. Curiosity and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and result-driven problem-solving
7. Passion and knowledge of the managed product category
8. Fluency in spoken French and English

Experience in luxury retail or a similar customer-facing role is preferred.

The role offers an opportunity to work in a creative and international environment, fostering professional growth. The company promotes an inclusive workplace, ensuring equal opportunities for all candidates.

Church's, under the Prada Group, values the talent and passion of its people, fostering a creative and international work environment. The company is committed to diversity and inclusivity, ensuring a fair and respectful workplace for all.