Church's Client Advisor

Church's, a distinguished luxury shoemaker, is renowned for its innovative craftsmanship and deep-rooted heritage in English shoemaking excellence. Established in Northampton in 1873, the brand has evolved from a modest workshop to a globally recognized name, celebrated for its timeless designs and superior quality. Acquired by the Prada Group in 1999, Church's continues to thrive under the aegis of a conglomerate synonymous with artisanal excellence, furthering its legacy of innovation and authenticity.

1. Create a welcoming environment for customers, ensuring their needs are met with exceptional service in line with the client journey ceremony.
2. Capture and manage customer data in the CRM to maintain and develop personalized relationships and future opportunities.
3. Embrace and promote an Omni Channel mindset.
4. Collaborate with colleagues to ensure a consistent and exceptional customer experience, fostering a positive working environment that embraces diversity and inclusion.
5. Provide an excellent in-store experience, proactively engaging in cross-selling to maximize sales opportunities and achieve individual sales targets and KPIs.
6. Stay informed about fashion trends and competitors.
7. Demonstrate comprehensive brand and product knowledge.
8. Effectively manage customer complaints, liaising with the line manager when necessary.
9. Maintain high standards of shop floor and visual display, adhering to operational guidelines and stock procedures.
10. Contribute to maintaining a high level of security and prevent product theft.

1. Passion for selling and retail environments
2. Curiosity and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and a results-driven attitude
7. Problem-solving abilities
8. Fluency in French and English

Experience in luxury retail or a similar customer-facing role is preferred.

The position offers a dynamic work environment with opportunities for professional growth within a prestigious luxury brand.

Church's fosters a collaborative and inclusive workplace culture, valuing diversity and encouraging open communication. The brand is committed to delivering excellence and innovation while maintaining its rich heritage.