Church's Client Advisor

London • UK

Monday, March 2, 2026

Church's, a venerable name in luxury shoemaking, is renowned for its rich tradition of English craftsmanship and innovation. Established in 1873 in Northampton, Church's has evolved from a modest workshop to a globally recognized brand. In 1999, it became part of the esteemed Prada Group, further enhancing its commitment to artisanal excellence. Church's continues to champion timeless craftsmanship and unique designs for both men and women, maintaining its heritage while embracing modernity.

1. Create a welcoming environment for customers, ensuring their needs are met and providing exceptional service in line with the 'client journey ceremony'.
2. Capture and manage customer data in the company CRM to maintain and develop client relationships, offering personalized service and fostering future opportunities.
3. Promote an Omni Channel mindset, integrating various sales channels seamlessly.
4. Collaborate with colleagues to ensure a consistent and exceptional customer experience, fostering a positive work environment that values diversity and inclusion.
5. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
6. Stay informed about fashion trends and competitors, demonstrating comprehensive brand and product knowledge.
7. Address customer complaints effectively, liaising with the line manager as necessary.
8. Maintain high standards of shop floor and visual displays, adhering to company operational guidelines and stock procedures.
9. Contribute to store security by being vigilant and preventing product thefts.

1. Passion for selling and retail environments
2. Curiosity and interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and problem-solving abilities
7. In-depth knowledge of the managed product category

Experience in luxury retail sales and client relationship management is required.

The position offers the opportunity to work in a creative and international environment, fostering professional growth and valuing talent and passion. The Prada Group promotes an inclusive work environment with equal opportunities for all candidates.

Church's, as part of the Prada Group, values creativity, curiosity, and the pursuit of excellence. The company is committed to fostering an inclusive work environment that respects diversity and provides equal opportunities for all employees.