Church's Client Advisor

London • UK

Sunday, March 1, 2026

Church's, a distinguished luxury shoemaker renowned for its innovative designs and traditional craftsmanship, has been a hallmark of English excellence since its inception in 1873. As part of the esteemed Prada Group since 1999, Church's continues to uphold its legacy of quality and style, offering unique footwear and accessories for both men and women. The brand is celebrated for its commitment to timeless elegance and superior craftsmanship.

1. Provide an exceptional customer experience by placing the client at the center of all interactions, adhering to the 'client journey ceremony'.
2. Capture and manage customer data in the CRM system to maintain and develop client relationships, offering personalized service and fostering brand loyalty.
3. Embrace and promote an Omni Channel approach to sales and customer engagement.
4. Collaborate effectively with team members to ensure a consistent and exceptional customer experience, promoting a positive and inclusive work environment.
5. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
6. Stay informed about current fashion trends and competitors to maintain a competitive edge.
7. Demonstrate comprehensive knowledge of the brand and its products.
8. Address customer complaints efficiently, involving the line manager when necessary.
9. Maintain high standards of shop floor presentation and visual displays, adhering to company guidelines and stock procedures.
10. Contribute to store security by being vigilant and preventing product theft.

1. Proven experience in luxury retail sales or a similar customer-focused role.
2. Demonstrated ability to build and maintain long-lasting client relationships.

1. Strong passion for luxury fashion and retail environments.
2. Curiosity and interest in art and design.
3. Ability to work both independently and as part of a team.
4. Excellent communication and interpersonal skills.
5. Ambition, resilience, and a results-driven mindset.
6. Problem-solving abilities.

Previous experience in luxury retail or a similar customer-facing role is required.

The role offers the opportunity to work in a creative and international environment, fostering professional growth and development. The company values talent and passion, providing a platform for career advancement.

Church's, as part of the Prada Group, promotes an inclusive and diverse work environment, ensuring equal opportunities for all employees. The company values diversity as a strength and is committed to creating a respectful and fair workplace.