Church's Client Advisor

London • UK

Thursday, January 15, 2026

Church's, a distinguished luxury shoemaker, is renowned for its rich innovation and traditional excellence, rooted in a heritage of English craftsmanship. Established in Northampton in 1873, the brand has evolved from a modest workshop to a global icon, recognized by HM Queen Elizabeth II in 1965. Acquired by the Prada Group in 1999, Church's continues to champion timeless craftsmanship and authenticity, offering unique designs for both men and women.

1. Create a welcoming environment that places the customer at the center, striving to meet their every need and request.
2. Capture customer data into the company CRM to maintain and develop relationships, offering a personalized approach.
3. Promote an Omni Channel mindset.
4. Collaborate with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
5. Provide an excellent in-store experience at all times.
6. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
7. Stay informed about fashion trends and competitors.
8. Demonstrate comprehensive brand and product knowledge.
9. Effectively handle customer complaints by liaising with the line manager when necessary.
10. Maintain high standards of shop floor and visual display, complying with operational guidelines and stock procedures.
11. Contribute to a high level of security and be attentive to prevent product thefts.

1. Passion for selling and retail environments
2. Interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, self-motivation, and result-driven
7. Problem-solving skills
8. Passion and knowledge of the product category

Experience in luxury retail or a similar customer-facing role is preferred.

Working in a creative and international environment with opportunities for professional growth. An inclusive work environment that ensures equal opportunities for all candidates.

Church's, under the Prada Group, fosters a creative and international environment where curiosity and the quest for excellence drive success. The company values the talent and passion of its people, promoting professional growth. It is committed to diversity and inclusivity, ensuring a fair and respectful workplace for all.