Church's Client Advisor

London • UK

Monday, January 5, 2026

Church's, a prestigious luxury shoemaker renowned for its innovative designs and traditional craftsmanship, was established in Northampton in 1873. As part of the Prada Group since 1999, Church's continues to uphold its legacy of excellence and authenticity, offering unique footwear and accessories for both men and women. The brand is celebrated for its commitment to quality and its dedication to fostering a dynamic and inclusive work environment.

1. Create a welcoming environment for customers, ensuring their needs are met with exceptional service.
2. Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
3. Promote an Omni Channel mindset.
4. Collaborate effectively with colleagues to ensure a consistent customer experience and a positive work environment.
5. Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets.
6. Stay informed about fashion trends and competitors.
7. Demonstrate comprehensive brand and product knowledge.
8. Address customer complaints effectively, involving the line manager when necessary.
9. Maintain high standards for shop floor and visual displays, adhering to operational guidelines and stock procedures.
10. Contribute to store security and prevent product theft.

1. Passion for sales and retail environments
2. Interest in luxury fashion, art, and design
3. Experience in building long-lasting client relationships
4. Ability to work both independently and as part of a team
5. Excellent communication and interpersonal skills
6. Ambition, resilience, and a results-driven attitude
7. Problem-solving abilities
8. Knowledge of the product category managed

Experience in luxury retail and customer relationship management is required.

The role offers the opportunity to work in a creative and international environment, with a focus on professional growth and development. The company promotes an inclusive work environment, ensuring equal opportunities for all employees.

Church's, as part of the Prada Group, values creativity, excellence, and inclusivity. The company fosters a respectful workplace that celebrates diversity and encourages professional growth, driven by the passion and talent of its employees.