Christian Dior UK & Ireland Training Manager

London UK

Wednesday, January 29, 2025

Christian Dior Couture, a distinguished entity within the illustrious LVMH conglomerate, offers more than just a brand to its clientele; it extends an invitation to partake in its rich heritage and share in its fervor for luxury. As an employer, Dior seeks individuals who embody the same passion and enthusiasm for being part of the House of Dior, fostering a familial atmosphere that values dedication and excellence.

1. Deliver and support both physical and online training sessions across the UK, aligning with global strategic directives.
2. Manage the in-store training tool, Diorknow, ensuring comprehensive training records and proficiency among store management.
3. Oversee the execution of various training programs, including Esprit Dior Induction, Collection Training, DSignature Training, UK Strategy Training, and Mystery Shopping Training.
4. Cultivate a culture of in-store coaching, identifying and nurturing employees with strong potential, and supporting store managers in developing individual coaching plans.
5. Provide feedback to the Europe & Middle East Training Manager and UK Retail Management on training execution and employee engagement.
6. Collaborate with the European training team to share best practices and innovate new training methodologies.
7. Facilitate product training in collaboration with the Merchandising and CRM teams, enhancing selling skills and optimizing cross-selling opportunities.
8. Ensure the highest standards of customer service through training sessions and spot coaching, aligned with Christian Dior's expectations.
9. Maintain analytical records of training activities and manage the annual training budget, including travel, venues, and materials.
10. Develop training session materials in accordance with Dior guidelines.

1. Minimum of 5 years' experience within Dior or LVMH.
2. Proven track record in management, employee development, and product knowledge.
3. Attention to detail and ability to demonstrate initiative.
4. Excellent communication and facilitation skills.
5. Immaculate grooming in line with Dior standards.
6. Appreciation for the luxury goods market.

1. Active listening with a strong aptitude for training and coaching.
2. Strong interpersonal skills with the ability to influence and motivate others.
3. Proficiency in blended learning approaches.
4. Familiarity with digital tools such as Kahoot, Zoom, and Klaxoon.

A minimum of 5 years of experience within Dior or the LVMH group is essential, with a proven track record in management and employee development.

The role offers a hybrid working mode, combining the flexibility of remote work with the dynamic environment of in-person collaboration.

Christian Dior Couture fosters a culture of passion and excellence, where employees are encouraged to embody the brand's heritage and values. The workplace is characterized by a familial atmosphere, where dedication and enthusiasm are highly valued, and where individuals are empowered to contribute to the brand's legacy of luxury and innovation.