Christian Dior Store Operations Manager

Madrid • Spain

Thursday, May 8, 2025

Christian Dior Couture, a prestigious brand under the LVMH conglomerate, is renowned for its rich heritage and commitment to excellence in the luxury fashion industry. With a global presence in over 40 countries and a community of more than 7,000 talents, the brand continues to embody the visionary spirit of its founder, Christian Dior. The company is dedicated to fostering a sustainable and inclusive workplace where creativity and passion thrive.

1. Ensure the smooth daily operations of the store to facilitate sales and deliver exceptional customer service.
2. Develop and implement innovative initiatives to improve in-store processes and operational excellence.
3. Provide 'Manager on Duty' coverage and support the sales floor as needed.
4. Supervise and organize the team for merchandise flows, including ecommerce shipping to the regional digital warehouse.
5. Manage stock procedures and loss prevention, including annual BISE certification and inventory management.
6. Oversee the implementation and updates of Standard Operational Procedures (SOPs) related to boutique operations.
7. Supervise after-sales requests and staff training on Care Services guidelines.
8. Oversee till operations and expense control.
9. Serve as the referent for all back-office tools, ensuring staff training and correct usage.
10. Support the Digital Coordinator in deploying retail special projects.
11. Supervise facilities management, including supplies and store upkeep.

1. Minimum 7 years of experience in a managerial position, preferably in a front-facing role.
2. Strong understanding of customer service needs and priorities.
3. Innovative, proactive, and strategic mindset.
4. Team-focused with strong collaboration skills.
5. Organized, methodical, and rigorous approach.
6. Excellent people management and communication skills.

1. Operational excellence in retail management
2. Customer service expertise
3. Innovative problem-solving
4. Team collaboration
5. Organizational and methodical approach
6. People management
7. Effective communication

A minimum of 7 years in a managerial role, preferably in a customer-facing position within the luxury retail sector.

Christian Dior Couture offers a dynamic work environment with opportunities for professional growth and development. Employees are encouraged to thrive in a supportive and inclusive atmosphere.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. The company values diversity and inclusion, allowing employees to express their unique identities and talents. The workplace is characterized by a joyful, sincere, and generous environment where determination, courage, and optimism are celebrated.