Christian Dior Store Manager

Manchester • UK

Sunday, January 5, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in luxury goods. The brand is renowned for its exquisite craftsmanship and timeless elegance, offering clients not just products but an invitation to partake in the rich heritage and passion that defines Dior. As an employer, Christian Dior Couture seeks individuals who share this enthusiasm and commitment to excellence.

1. Manage the store's sales performance and customer service.
2. Optimize space and stock utilization to maximize sales and minimize resource wastage.
3. Ensure effective merchandise display using promotional materials to meet current demand.
4. Lead client recruitment and loyalty development through CRM activities.
5. Achieve boutique capture rate and mystery shopping targets.
6. Handle customer situations effectively.
7. Monitor and communicate competitor activity to the team.
8. Maintain comprehensive knowledge of back office functions and boutique analysis.
9. Ensure correct stock levels and timely replenishment of popular items.
10. Control stock loss within budget and implement effective stock audits.
11. Adhere to company security procedures and report suspected shoplifters.
12. Train staff on cash handling, credit authorization, and loss prevention.
13. Participate in recruitment, training, evaluation, and development of staff.
14. Manage employee performance appraisals and identify development opportunities.
15. Communicate effectively to develop a stable team and succession plan.
16. Conduct morning briefings and motivate the team to achieve objectives.
17. Network with Dior management to share best practices.
18. Ensure adherence to Health and Safety policies for staff and customers.
19. Maintain high standards of housekeeping and retail standards.
20. Participate in stock takes outside normal working hours.
21. Serve as a Dior Ambassador with impeccable grooming and adherence to brand standards.

1. Previous management experience in luxury retail.
2. Strong expertise in ladies' and men's ready-to-wear fashion.
3. Excellent communication and relationship-building skills.
4. Outstanding customer service orientation and commercial creativity.
5. Passion for Christian Dior and its collections.
6. Strong knowledge of fashion and trends.
7. Fluency in a second language (preferred).

1. Leadership and team management
2. Sales and performance analysis
3. Merchandising and stock management
4. Customer relationship management
5. Security and loss prevention
6. Training and development
7. Health and safety compliance

Minimum 10 years of experience in luxury retail management.

Competitive benefits package including opportunities for professional growth within the LVMH Group.

Christian Dior Couture fosters a culture of passion, innovation, and excellence. Employees are encouraged to embody the brand's values and contribute to a collaborative and dynamic work environment. The company values diversity and inclusivity, ensuring a supportive atmosphere where creativity and initiative are celebrated.