Christian Dior Sales Supervisor, Fine Jewelry & Timepieces

Toronto • Canada

Saturday, May 3, 2025

Christian Dior Couture, a revered name in the luxury fashion industry, is part of the prestigious LVMH Group. Known for its rich French heritage and vibrant culture, the brand is celebrated for its unique savoir-faire and creativity. As an employer, Christian Dior Couture is committed to sustainable growth and success, fostering a positive, authentic, and generous environment for its talents. The company values inclusivity and offers opportunities for employees to engage in communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

1. Assist in the day-to-day management of the boutique and achieve sales goals for specific product categories.
2. Ensure the highest level of customer service in line with Christian Dior expectations.
3. Meet sales targets and minimize stock losses.
4. Demonstrate excellent product and range knowledge.
5. Participate in staffing, scheduling, merchandising, and inventory.
6. Supervise, coach, and motivate team members.
7. Maximize sales and measure sales performance and conversion rates daily.
8. Assist in assigning and monitoring sales goals of Sales Associates.
9. Responsible for clientele development.
10. Participate in merchandise displays and presentations.
11. Train, coach, develop, and manage sales associates in selling skills.
12. Conduct regular store meetings to discuss performance, sales training, and product knowledge.
13. Facilitate communication between management and associates.
14. Coordinate sales promotion activities, including seasonal sales and trunk shows.
15. Train the team on optimizing Capture Rate and After Sale to develop personal customer database.
16. Oversee and participate in department inventories.
17. Monitor proper pricing of merchandise.
18. Ensure compliance with company policies and standards.
19. Solve problems affecting service, efficiency, and productivity.
20. Lock and secure the store and oversee compliance with security procedures.

1. 4+ years of retail experience, with at least 1 year in a management role, preferably in a luxury product setting.
2. Strong knowledge of the luxury industry and fashion sensitivity consistent with the brand.
3. Demonstrated initiative and commercial creativity.
4. Ability to maintain presence on the selling floor for extended periods.

1. Develop and train associates, build relationships, and utilize skills of associates appropriately.
2. Provide outstanding customer service.
3. Effectively manage sales staff toward achievement of sales and clienteling objectives.
4. Manage boutique operations effectively, including attendance, merchandising, and housekeeping standards.
5. Merchandise effectively.
6. Maintain fair and consistent standards as they apply to the workforce.
7. Adjust priorities and manage time wisely in a fast-paced environment.
8. Communicate clearly and concisely, and listen attentively to others.
9. Operate all necessary equipment, including POS systems, PC, phone systems, and cash register.

4+ years of retail experience required, with at least 1 year in a management role, preferably in a luxury product setting.

Christian Dior Couture offers a generous benefits package, including opportunities for career growth and engagement in employee-led communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

Christian Dior Couture fosters a culture of excellence, passion, determination, courage, and optimism. As part of the LVMH Group, the company values inclusivity and provides equal employment opportunities, ensuring a shared commitment to ethics, social responsibility, and environmental protection.