Christian Dior Sales Associate

Troy • USA

Wednesday, March 5, 2025

Christian Dior Couture, a distinguished name in the luxury fashion industry, is a part of the esteemed LVMH group. Renowned for its exquisite craftsmanship and innovative designs, the brand offers an unparalleled work environment where creativity and excellence are at the forefront. As an employer, Christian Dior Couture is committed to fostering talent and providing opportunities for professional growth within the dynamic landscape of luxury fashion.

1. Achieve and exceed individual sales goals and key performance indicators, including sales volume, units per transaction, and average dollar per transaction.
2. Maintain a strong drive for results and a positive, team-oriented attitude.
3. Ensure a welcoming, client-focused environment by offering exceptional service in person, over the phone, and through electronic communication.
4. Develop and maintain a local and international client book, recruiting and nurturing top clients.
5. Demonstrate strong product expertise and engage clients with detailed knowledge and stories of the products.
6. Collaborate with the leadership team to resolve client issues effectively.
7. Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
8. Locate merchandise at other boutiques for clients and accurately process charge-send sales according to company guidelines.
9. Manage individual stock assignments, organizing stock on the floor and in storage areas.
10. Participate in inventory and cycle counts, adhering to operating procedures to protect boutique assets.
11. Assist in packing or wrapping customers’ merchandise when necessary.

1. At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
2. Strong drive for business results with a passion for creativity, fashion, and the brand.
3. Ability to develop strong and lasting relationships with clients through effective communication, organization, and follow-through skills.
4. Outstanding customer service skills, including in-person, phone, and electronic communication.
5. Ability to read, count, and write to accurately complete business and client-related documentation.
6. Flexibility to adjust priorities and manage time in a fast-paced environment, adaptable to evolving business trends.
7. Willingness to work varied hours/days, including nights, weekends, and holidays as needed.
8. Ability to operate necessary equipment, including phone systems, cash registers, and computers.
9. Physical ability to stand for extended periods, handle boxes of merchandise, and lift at least 30 lbs.
10. Adherence to all company policies, procedures, regulations, and standards.

1. Client relationship management
2. Sales and goal achievement
3. Product knowledge and storytelling
4. Problem-solving and collaboration
5. Merchandising and visual presentation
6. Inventory management
7. Customer service excellence
8. Time management and adaptability
9. Equipment operation

Minimum of 3 years in retail sales and client service, preferably within a luxury consumer goods environment.

$24-$26 per hour, plus bonus eligibility, depending on relevant skills and experience.

Comprehensive benefits including medical, dental, vision, flexible spending accounts, short and long-term disability, employee discount program, paid time off, volunteer time off, holidays, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer contributions matching, and employee referral program.

Christian Dior Couture fosters a culture of innovation, creativity, and excellence. The brand values its employees and provides a supportive environment where talent is nurtured and professional growth is encouraged. The workplace is dynamic and collaborative, reflecting the brand's commitment to maintaining its prestigious reputation in the luxury fashion industry.