Christian Dior Sales Associate

Christian Dior Couture is a leading house within the luxury fashion sector and part of the LVMH group. The Maison is renowned for its couture, ready-to-wear, leather goods and accessories, combining artisanal craftsmanship with creative direction and a client-centric retail network of boutiques and partner concessions.

1. Achieve and exceed individual sales goals and KPIs, including Individual Sales Volume (ISV), Units per Transaction (UPT) and Average Dollar per Transaction (ADS).
2. Deliver best-in-class client service in person, by telephone and via electronic communication; manage client follow-up and aftercare.
3. Develop and grow a local and international client book through proactive client acquisition and retention strategies.
4. Demonstrate and communicate deep product knowledge; engage clients through the storytelling and details of products and brand heritage.
5. Support boutique operations: merchandising, visual merchandising, floor moves, stock organization and housekeeping as required.
6. Locate merchandise across boutiques and process charge-send sales per company guidelines; assist with packing and presentation of purchases.
7. Participate in inventory and cycle counts and enforce procedures to protect boutique assets.
8. Problem-solve client issues in partnership with the leadership team to achieve resolutions that preserve client satisfaction and business interests.
9. Maintain accurate business and client documentation; read, count and write to ensure transactional and administrative accuracy.
10. Adapt priorities and manage time effectively in a fast-paced retail environment responsive to evolving business trends.

1. Minimum three years of retail sales and client service experience, preferably in a luxury consumer goods or fashion environment.
2. Proven ability to meet or exceed sales targets and KPIs.
3. Excellent interpersonal and communication skills with strong organizational ability and consistent follow-through.
4. Deep interest in fashion, creativity and the brand; capacity to convey product stories convincingly.
5. Numerate and detail-oriented with the ability to complete accurate documentation and inventory tasks.
6. Flexible, resilient and able to reprioritize tasks in a dynamic boutique setting.

1. Client development
2. Clienteling (in-person, telephone, electronic communication)
3. Product knowledge and storytelling
4. Selling ceremonies
5. Achieving Sales KPIs (ISV, UPT, ADS)
6. Merchandising and visual merchandising
7. Inventory and cycle counts
8. Stock management and organization
9. Customer service and problem resolution
10. Time management and prioritization
11. Team collaboration

Minimum 3 years of retail sales and client service experience, ideally within luxury fashion or leather goods, with a demonstrable record of meeting sales KPIs and building client relationships.

High school diploma or equivalent; vocational training or certification in retail, fashion or customer service preferred.

The Maison cultivates a culture of craftsmanship, creativity and exacting service standards, with an emphasis on client relationships and aesthetic excellence. Boutique teams operate collaboratively and are trained to maintain the brand’s elevated presentation and customer experience across local and international clientele.