Christian Dior Sales Associate

Costa Mesa • USA

Tuesday, January 14, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, is renowned for its French heritage and vibrant culture. The Maison is celebrated for its unique savoir-faire and creativity, offering a nurturing environment for sustainable growth and success. As part of LVMH, Christian Dior Couture values inclusivity and diversity, fostering a workplace where each talent is recognized and celebrated. Employees are encouraged to engage in communities focused on sustainability, diversity, and corporate social responsibility, reflecting the brand's commitment to ethical practices and social impact.

1. Achieve and exceed individual sales goals and key performance indicators, including sales volume, units per transaction, and average dollar per transaction.
2. Maintain a client-focused environment, providing exceptional service in-person, over the phone, and through electronic communication.
3. Develop and manage a local and international client book, recruiting and cultivating top clients.
4. Demonstrate strong product knowledge and engage clients with detailed product stories.
5. Collaborate with leadership to resolve client issues effectively and beneficially for the business.
6. Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
7. Locate merchandise at other boutiques for clients and process charge-send sales accurately.
8. Manage individual stock assignments, organizing stock on the floor and in storage areas.
9. Participate in inventory and cycle counts, safeguarding boutique assets by adhering to operating procedures.
10. Assist in packing or wrapping customer merchandise when necessary.

1. Minimum 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
2. Strong drive for business results with a passion for creativity, fashion, and the brand.
3. Ability to develop strong relationships through effective communication, organization, and follow-through.
4. Outstanding customer service skills across various communication channels.
5. Ability to read, count, and write to complete business and client documentation accurately.
6. Adaptability to adjust priorities and manage time in a fast-paced environment.
7. Willingness to work varied hours, including nights, weekends, and holidays.
8. Capability to operate necessary equipment, including phone systems, cash registers, and computers.
9. Physical ability to stand for extended periods and handle merchandise and fixtures, lifting up to 30 lbs.
10. Adherence to company policies, procedures, regulations, and standards.

1. Exceptional client service and relationship-building skills.
2. Strong communication and organizational skills.
3. Proficiency in retail operations and sales techniques.
4. Ability to adapt to fast-paced environments and evolving business trends.
5. Proficiency in operating retail equipment and technology.

Minimum 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.

The selected candidate will receive a salary ranging from $24 to $26 per hour, plus bonus eligibility.

Christian Dior Inc. offers comprehensive benefits including medical, dental, vision, flexible spending accounts, short and long-term disability, employee discounts, paid time off, volunteer time off, holidays, mental health support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer matching, and an employee referral program.

Christian Dior Couture fosters a positive, authentic, and generous environment where talents are nurtured for future success. The Maison is committed to delivering excellence with passion, determination, courage, and optimism. As part of the LVMH Group, the company emphasizes inclusivity, diversity, and creating a sense of purpose for all employees.